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https://kb.netapp.com/app/answers/answer_view/a_id/1032478/~/autosupports-not-working-after-mailhost-ip-changed-
Nov 29, 2017 · AutoSupports not working after changing the mailhost IP address, even after options autosupport.mailhost IP has been changed. autosupport.mailhost mailhost.local . Getting error: [NETAPP: asup.smtp.host:info]: Autosupport cannot connect to host 141.xxx.xx.xx (Network comm problem) 141.xxx.xx.xx is the old mailhost IP address.
https://kb.netapp.com/app/answers/answer_view/a_id/1040241/~/autosupport-message%3A-shelf_fault-
AutoSupport PWRFLT:System Notification from Filer1 (SHELF_FAULT) ... NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any ...
https://community.netapp.com/t5/Data-ONTAP-Discussions/Autosupport-cannot-connect-to-host-quot-SMTPHOST-quot-Network-is-unreachable/td-p/26015
Yes we found a solution to this problem. When we ran the command "setup" again the SMTP AutoSupport function did his work again. But you really don't want to run that command because you have to put all the settings in again.
http://network-appliance-toasters.10978.n7.nabble.com/AutoSupport-cannot-connect-to-url-https-support-netapp-com-td24089.html
Well, I followed Netapp support's recommendation to add a static route route add 216.240.18.16 <gatewayIP> 1 I post this followup under the category of WORKAROUND since the ASUPs are flowing now, but IMO the root cause is not determined (it should not be necessary to add this static route if the routing table is being obeyed) More info: Our firewall is set to LOG egress (outgoing) connections ...
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https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
You must be able to ping a functioning host outside the subnet from the cluster management LIF using the name of the host (not the IP address). About this task These steps are for cases when you have determined that AutoSupport can generate the message, but …
https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-DF931E89-B833-4DED-83B5-A97F7EC97425.html
AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.
https://community.netapp.com/t5/Data-ONTAP-Discussions/Autosupport-cannot-connect-to-host-quot-SMTPHOST-quot-Network-is-unreachable/td-p/26015/page/2
Hello, After upgrading our FAS2040 from Data ONTAP 8.0RC3 7-Mode to Data ONTAP 8.0.1 7-Mode, AutoSupport wil not work anymore. We are receiving the
http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
You can configure a port value for each mail host by specifying a colon and port number after the mail host name: for example, mymailhost.example.com:5678, where 5678 is the port for the mail host. Set -from to the email address that sends the AutoSupport message.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
These steps are for cases when you have determined that AutoSupport can generate the message, but cannot deliver the message over SMTP. If you encounter errors or cannot complete a step in this procedure, determine and address the problem before proceeding to the next step.
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