Netapp Autosupport History

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system node autosupport history show - NetApp

    https://library.netapp.com/ecmdocs/ECMP1366832/html/system/node/autosupport/history/show.html
    The system node autosupport history show command displays information about the 50 most recent AutoSupport messages sent by nodes in the cluster. By default, it displays the following information: AutoSupport sequence number; Destination type, such as smtp; Status of delivery, such as sent-successful; Attempt count; Time of last update

system node autosupport history show - NetApp Documentation

    http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-cmpr-910/system__node__autosupport__history__show.html
    Description The system node autosupport history show command displays information about the 50 most recent AutoSupport messages sent by nodes in the cluster. By default, it displays the following information: AutoSupport sequence number; Destination …

system node autosupport history retransmit - NetApp

    https://library.netapp.com/ecmdocs/ECMP1196817/html/system/node/autosupport/history/retransmit.html
    The system node autosupport history retransmit command retransmits a locally stored AutoSupport message. Support personnel might ask you to run this command to retransmit an AutoSupport message. You might also retransmit an AutoSupport message if you run the system node autosupport history show command and notice that a message was not delivered.

Troubleshooting Workflow: AutoSupport: AutoSupport message ...

    https://kb.netapp.com/app/answers/answer_view/a_id/1070605/~/troubleshooting-workflow%3A-autosupport%3A-autosupport-message-created-with-missing
    If the AutoSupport message is listed in the output of the system autosupport history show command, perform the following steps: a. Retrieve the trigger event name by running the following command for the AutoSupport message, by using its sequence number (for example, 288): system autosupport history show -seq-num 288 -instance. b.

Troubleshooting AutoSupport when messages are not received

    https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
    AutoSupport cannot create the AutoSupport content in the spool directory. You can view what AutoSupport is trying to collect by entering the system node autosupport history show -detail command. collection-in-progress: AutoSupport is collecting AutoSupport content.

Commands for managing AutoSupport - NetApp Documentation

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-D4B6F57E-14B6-49F8-BA7E-48736542B69F.html
    Retransmit a locally stored AutoSupport message, identified by its AutoSupport sequence number Note: If you retransmit an AutoSupport message, and if support already received that message, the support system will not create a duplicate case. If, on the …

Troubleshooting Workflow: AutoSupport failed to deliver

    https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
    system autosupport trigger modify -autosupport-message bmc.hb.stop -to enabled -noteto enabled -node local If the proper fields are enabled and configured, and the system autosupport history show -delivery command does not show the expected destination, contactcontact NetApp support.

Setting up AutoSupport - NetApp

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
    Set -transport to https. If you use a proxy, set -proxy-url to the URL of your proxy. This configuration supports communication with AutoSupport OnDemand and uploads of large files. Use HTTP that is preferred over SMTP. Set -transport to http. If you use a proxy, set -proxy-url to the URL of your proxy.

TR-4444: AutoSupport and AutoSupport On Demand ...

    https://www.netapp.com/us/media/tr-4444.pdf
    AutoSupport is a mechanism that proactively monitors the system health and automatically sends messages to NetApp technical support, the internal support organization, and support partners. The AutoSupport tool from NetApp Support is one of the most important troubleshooting tools for …

Setting up AutoSupport - NetApp

    https://library.netapp.com/ecmdocs/ECMP1368862/html/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
    Set autosupport.support.enable to on. Select a transport protocol for messages to technical support by setting autosupport.support.transport to smtp, http, or https. If you chose HTTP or HTTPS as the transport protocol and you use a proxy, set autosupport.proxy.url to the URL of your proxy.



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