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https://library.netapp.com/ecmdocs/ECMM1278407/html/sysadmin/GUID-518CA119-86D7-4037-9238-A6588D44EF9F.html
Testing AutoSupport helps you ensure that AutoSupport is properly configured. Step. Enter the following command: options autosupport.doit message message is the subject line for the test AutoSupport e-mail.. If you use the keyword TEST in the message, you receive a return message indicating that the AutoSupport process is working correctly.
https://mysupport-stg.netapp.com/NOW/public/eseries/cli/GUID-C39AE1DE-C63B-4B37-9DCA-C0183EB68F36/GUID-80D7D2D9-37FF-4B69-B254-17B1078B6F2C.html
Use the SMcli -autoSupportConfig test command to test the AutoSupport configuration by sending a test message. This command operates on the management domain. The storage management software chooses an Auto-Support capable array in the management domain for sample data to include with the test message.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
If this test succeeds but the same message sent to mailto:[email protected] does not, ensure that SMTP relay is enabled on all of your SMTP mail hosts, or use HTTPS as a transport protocol. If even the message to the locally administered email account does not succeed, confirm that your SMTP servers are configured to forward attachments ...
https://kb.netapp.com/app/answers/answer_view/a_id/1030433/~/how-to-troubleshoot-autosupport-delivery-when-sent-over-http-or-https-
If the AutoSupport test message is not being sent successfully and you are using HTTP or HTTPS, perform the following steps: Confirm you are not on a version of Data ONTAP impacted by BUG 408133 , which has been fixed since 7.3.5RC1 (more details in public report).
https://library.netapp.com/ecmdocs/ECMP1366832/html/system/node/autosupport/invoke.html
test - The message contains basic information about the node. When the AutoSupport message is received by technical support, an e-mail confirmation is sent to the system owner of record. This enables you to confirm that the message is being received by technical support. all - The message contains all collected information about the node.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
Test that AutoSupport messages are being sent and received: Use the system node autosupport invoke command with the -type parameter set to test. Example. cluster1::> system node autosupport invoke -type test -node node1. Confirm that NetApp is receiving your AutoSupport messages: system node autosupport history -node local.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
Troubleshooting AutoSupport message delivery over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
https://library.netapp.com/ecmdocs/ECMP1368862/html/GUID-BBCB6CA0-88BF-4C94-9048-9643769F4BAB.html
You can verify that AutoSupport is working by using the Call Home Check function, which sends an autosupport.doit message with a subject line containing any variation of the word TEST or TESTING. When such a message is sent to NetApp , the mail handler sends an automated response to the configured recipient addresses using the autosupport.to ...
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-D4B6F57E-14B6-49F8-BA7E-48736542B69F.html
Note: If you retransmit an AutoSupport message, and if support already received that message, the support system will not create a duplicate case. If, on the other hand, support did not receive that message, then the AutoSupport system will analyze the message and create a case, if necessary.
https://library.netapp.com/ecmdocs/ECMLP2502818/html/GUID-80D7D2D9-37FF-4B69-B254-17B1078B6F2C.html
SMcli -autoSupportConfig test reply-toEmail:[email protected] The sample AutoSupport message was successfully sent to the ASUP gateway. An email has been sent to '[email protected]', please check the mailbox for delivery confirmation. SMcli completed successfully.
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