Find all needed information about Netscaler Tech Support File. Below you can see links where you can find everything you want to know about Netscaler Tech Support File.
https://support.citrix.com/article/CTX127900
This article contains information about using the built-in ability within the NetScaler appliance to collect the log files required by Citrix Insight Services for analysis. ... How to Collect Diagnostic Bundle Files from a Citrix ADC Appliance. ... Call Technical Support. 1 800 424 8749 (US) 0800 587 9031 (GB) 0800 182 5549 (DE) 0120 941 133 (JA)
https://docs.citrix.com/en-us/netscaler-mas/12/manage-system-settings/how-to-generate-tech-support-file-for-mas.html
Aug 01, 2019 · Citrix recommends that you generate an archive of NetScaler MAS data and statistics before contacting technical support for debugging an issue. The archive is a TAR file that you can send to the technical support team. Note. For NetScaler MAS servers in an HA pair, you can generate a technical support file from either one of the servers.
https://docs.citrix.com/en-us/netscaler/12/system/basic-operations/generating-the-netscaler-technical-support-bundle.html
Sep 19, 2018 · For help with analyzing and resolving any issues with a NetScaler appliance, you can generate a technical support bundle on the appliance and send the bundle to Citrix Technical Support. The NetScaler technical support bundle is a gzipped tar …
https://support.citrix.com/article/CTX200155
To generate support logs from NetScaler SDX, complete the following steps: Connect to the IP address of the SVM (SDX) management GUI. Click the "Configuration" tab Go to Diagnostics > Technical Support > Click Generate Technical Support File
https://support.citrix.com/article/CTX133585
Open the Configuration utility of the NetScaler appliance. Expand the System node. Select the Diagnostics node. Click the Download core files link in the Technical Support Tools section. Note: You must download the latest core or crash files generated by the appliance that are relevant to the time-stamp of your issue. The files can be located either in the core or crash directory.
https://docs.citrix.com/en-us/citrix-adc/12-1/system/basic-operations/how-to-collect-technical-support-bundle.html
Jan 25, 2019 · Open the NetScaler SDX Configuration Utility with the NetScaler SDX Management IP address from a web browser. Expand the Diagnostics node. Select the Technical Support node. Click Generate Technical Support File. Select Appliance (Including Instances) from the drop-down menu. Click Add. Select one or more instances to add in. Click OK. Wait for the process to complete.
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