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https://www.zdnet.com/article/what-new-technologies-will-improve-customer-service/
Jun 28, 2016 · What new technologies will improve customer service? Businesses need to adjust to a reality where customers control the conversation with technologies of their choosing, a …
https://www.inc.com/guides/cust_tech/20909.html
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve ...
https://bizfluent.com/about-5341221-technology-improve-customer-service.html
Improved customer service and new technology go hand in hand. However, using technology doesn’t mean that your business no longer needs personable customer service representatives to nurture customer relationships. That kind of one-on-one relationship is more important than ever, and technology can help to make it more effective.
https://www.forbes.com/sites/shephyken/2017/01/07/10-customer-service-and-customer-experience-cx-trends-for-2017/
Jan 07, 2017 · Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to …Author: Shep Hyken
https://www.informationweek.com/it-leadership/7-ways-it-can-improve-customer-service/d/d-id/1101656
Dec 02, 2011 · Companies must teach and coach their customer service agents how to have a New Conversation to build loyalty. This conversation needs to meet the customerGÇÖs practical need, create GÇ£emotional buy-inGÇ¥ from the customer, and demonstrate that the company is easy for the customer to do business with.
http://customerthink.com/4-technology-trends-improving-customer-experience-in-2016/
Mar 14, 2016 · I’ll put this bluntly. You CANNOT use technology to replace human contact. it’s an illusion that technology can improve the customer experience. People in our social media world are craving face-to-face contact, and the immediacy of it, or at least some sorts of human interactions.
https://www.softwareadvice.com/resources/improve-cx-with-mobile-support/
Dec 12, 2016 · An early adopter is a person who tends to purchase new technology products as soon as they hit the market. Since they’re known to seek out new technology and new uses for technology, early adopters are also often among the first to try new service channels, including video calling and live chat customer support.
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