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https://blog.capterra.com/tech-support-trends-for-2018/
With all this change in 2017, what’s on board in the tech support world for 2018? Here are three trends I expect to make a big impact over the coming year. Three trends to look for in 2018 1. Customer identity and access management (CIAM) Imagine a …
https://www.accenture.com/us-en/insights/technology/technology-trends-2019
Explore our technology trends. These five tech trends are creating the foundation for the post-digital era. DARQ Power: Understanding the DNA of DARQ New technologies are a catalyst for change. The next set of technologies every company will need to master? DARQ: distributed ledger technology (DLT), artificial intelligence (AI), extended reality (XR) and quantum computing.
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
An Exhaustive List of 2017 Customer Service Trends and Predictions. Aircall says there are 5 top customer service trends to look out for in 2017; Buffer reports on The Biggest Social Media Trends to Watch for in 2017 (you guessed it: social media support is among them!) 2017 Customer Experience Trends from The Center for Client RetentionAuthor: Mathew Patterson
https://www.quora.com/What-are-the-trends-expected-in-2018-in-technical-support-outsourcing
Aug 30, 2017 · Some visible trends in technical support outsourcing are as follows: Help desk and customer care support will dominate like they did in 2016. More businesses are now looking to outsource their technical support work. There is a perceptible decline in voice-based customer services and the trend will continue.
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
The good news for technology support professionals is that while technology may be disrupting the nature of their work, there is a broader shift underway within the enterprise that opens new …
http://technicalwriting.eu/new-trends-in-technical-writing/
New trends in technical writing As the habits of consumers evolve, technical papers are no longer just documents with text and drawings. These days it is very popular searching for video tutorials – no one likes to reading long texts in small letters and use search for finding information.
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