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https://www.staffdomain.com/the-hidden-costs-and-benefits-of-offshoring-tech-support/
Jul 31, 2019 · Hidden costs and benefits of offshoring tech support. Offshoring tech support may involve some unexpected expenses. A company that is not equipped with in-house tech support may need to engage a third-party solutions provider to integrate the IT system as specified by the offshore tech support provider.
https://www.31west.net/blog/companies-offshore-technical-support/
Sep 07, 2017 · History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and picked up steam subsequently. Now, the industry is entering a new phase—one in which more and more businesses are reaping its benefits. Companies That Offshore Technical Support In India. The numbers bear this out: 1.4.8/5(5)
https://www.networkworld.com/article/2325136/offshore-technical-support--a-really-bad-idea.html
One of the most popular movements afoot in outsourcing is for technology vendors to outsource their first-level support, often to firms that are offshore (India is one of the most popular ...Author: Mark Ehr
https://m.eet.com/media/1094116/hdiwhitepaper04.pdf
The Offshoring of Technical Support A Discussion Document www.ThinkHDI.com Page 1 Background: As the largest organization in the world representing technical support professionals, HDI feels that front-line practitioners, support managers, executives and vendors need to understand how global trends will affect the future of support.
https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
At the end of the day, the question is whether the decision to outsource is good, bad, or a mix of both. There are benefits and drawbacks to entrusting your technical support to outside vendors, and each of these will vary in importance and impact from company to company.
https://www.31west.net/blog/5-biggest-us-companies-offshore-india/
Sep 07, 2017 · A recent survey indicated that 80% of firms in the US and Europe ranked offshoring to India as their top priority. According to a recent survey, 70% of consumer support in the world is handled in India and global statistics indicate that about 56% of offshoring partnerships to India comes from companies in the US. From the financial sector to ...4.8/5(5)
https://www.outsource2india.com/services/technical_support_services.asp
The Technical Support Center/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web. The Technical Support Center is alternatively referred to as the Helpdesk or customer support center.
https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
Sep 14, 2015 · If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go. Disadvantages of Outsourcing Technical Support. Of course, with all the advantages, there are still a few disadvantages to outsourcing your technical support.
"OTS did an excellent job of breaking the plant into systems and preparing detailed discipline-specific commissioning packages. When the craft labour contractor failed to perform to expectations, we expanded OTS’ scope to include the craft labour in support of commissioning and start-up.
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