Offshoring Technical Support

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Advantages and Disadvantages of Outsourcing Technical Support

    https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
    Sep 14, 2015 · These are just a few of the many major advantages to outsourcing your technical support. If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go. Disadvantages of Outsourcing Technical Support

5 Biggest US companies that offshore to India 31West

    https://www.31west.net/blog/5-biggest-us-companies-offshore-india/
    Sep 07, 2017 · » 5 Biggest US Companies That Offshore to India. ... A recent survey indicated that 80% of firms in the US and Europe ranked offshoring to India as their top priority. ... Infosys also partnered with Unisys Corporation in Pennsylvania to provide service-desk and desk-side technical support to Microsoft employees. This deal saw Infosys ...4.8/5(5)

The Offshoring of Technical Support HDI Community Blog

    https://thinkhdi.wordpress.com/2010/09/02/the-offshoring-of-technical-support/
    Sep 02, 2010 · We define offshoring as the shifting of technical support delivery around the globe. It is challenging enough for many organizations to maintain a balance between making support available to employees and customers, and ensuring, from a corporate …

The Top Advantages of Offshore Outsourcing to India

    https://www.thinqloud.com/benefits-of-offshoring-software-development-and-technology-support-to-india/
    Offshoring of the software development and technical support to India could reduce the need to invest in non-core business competencies, thereby increasing the availability of capital funds for important core business functions. Availability of state-of-art technology: Being aware and keeping up with the cutting edge technology is a need of the ...

Outsourcing Technical Support Services - Outsource2india

    https://www.outsource2india.com/services/outsourcing_technical_support.asp
    Outsourcing Technical Support Services to India. India offers a sustainable value proposition - a young and productive workforce, demonstrated superiority in handling business process outsourcing initiatives, sustained cost advantage. As one of the most popular outsourcing locations, India has a vast pool of highly educated, qualified, and ...

Outsourcing Your Support Process: Good, Bad or Both?

    https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
    At the end of the day, the question is whether the decision to outsource is good, bad, or a mix of both. There are benefits and drawbacks to entrusting your technical support to outside vendors, and each of these will vary in importance and impact from company to company.

Technical Support Outsourcing Service CGS

    https://www.cgsinc.com/en/business-process-outsourcing/technical-support
    Our technical support solutions adhere to best practices developed over 30 years. We have experience resolving a broad range of technical issues for world-leading PC makers, telecommunications, high-tech and consumer electronics companies. We’re adept in the leading help desk systems such as ServiceNow; so, we’re compatible no matter what tools you use. We can offer your customers ...

Article: Pros and Cons of Offshore Jobs — People Matters

    https://www.peoplematters.in/article/culture/pros-and-cons-of-offshore-jobs-14850
    Pros and Cons of Offshore Jobs. Offshoring is a painful, yet necessary occurrence. ... or that banks are outsourcing customer service and technical support abroad. Offshoring is defined as the movement of a business process done at a company in one country to the …

Offshoring of Tech Support

    https://m.eet.com/media/1094116/hdiwhitepaper04.pdf
    The Offshoring of Technical Support A Discussion Document www.ThinkHDI.com Page 1 Background: As the largest organization in the world representing technical support professionals, HDI feels that front-line practitioners, support managers, executives and vendors need to understand how global trends will affect the future of support.

Outsource Technical Support Services - Outsource2india

    http://www.outsource2india.com/services/technical_support_services.asp
    A Technical support center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Center/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.



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