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https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
Sep 14, 2015 · These are just a few of the many major advantages to outsourcing your technical support. If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go. Disadvantages of Outsourcing Technical Support
https://www.31west.net/blog/5-biggest-us-companies-offshore-india/
Sep 07, 2017 · » 5 Biggest US Companies That Offshore to India. ... A recent survey indicated that 80% of firms in the US and Europe ranked offshoring to India as their top priority. ... Infosys also partnered with Unisys Corporation in Pennsylvania to provide service-desk and desk-side technical support to Microsoft employees. This deal saw Infosys ...4.8/5(5)
https://thinkhdi.wordpress.com/2010/09/02/the-offshoring-of-technical-support/
Sep 02, 2010 · We define offshoring as the shifting of technical support delivery around the globe. It is challenging enough for many organizations to maintain a balance between making support available to employees and customers, and ensuring, from a corporate …
https://www.thinqloud.com/benefits-of-offshoring-software-development-and-technology-support-to-india/
Offshoring of the software development and technical support to India could reduce the need to invest in non-core business competencies, thereby increasing the availability of capital funds for important core business functions. Availability of state-of-art technology: Being aware and keeping up with the cutting edge technology is a need of the ...
https://www.outsource2india.com/services/outsourcing_technical_support.asp
Outsourcing Technical Support Services to India. India offers a sustainable value proposition - a young and productive workforce, demonstrated superiority in handling business process outsourcing initiatives, sustained cost advantage. As one of the most popular outsourcing locations, India has a vast pool of highly educated, qualified, and ...
https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
At the end of the day, the question is whether the decision to outsource is good, bad, or a mix of both. There are benefits and drawbacks to entrusting your technical support to outside vendors, and each of these will vary in importance and impact from company to company.
https://www.cgsinc.com/en/business-process-outsourcing/technical-support
Our technical support solutions adhere to best practices developed over 30 years. We have experience resolving a broad range of technical issues for world-leading PC makers, telecommunications, high-tech and consumer electronics companies. We’re adept in the leading help desk systems such as ServiceNow; so, we’re compatible no matter what tools you use. We can offer your customers ...
https://www.peoplematters.in/article/culture/pros-and-cons-of-offshore-jobs-14850
Pros and Cons of Offshore Jobs. Offshoring is a painful, yet necessary occurrence. ... or that banks are outsourcing customer service and technical support abroad. Offshoring is defined as the movement of a business process done at a company in one country to the …
https://m.eet.com/media/1094116/hdiwhitepaper04.pdf
The Offshoring of Technical Support A Discussion Document www.ThinkHDI.com Page 1 Background: As the largest organization in the world representing technical support professionals, HDI feels that front-line practitioners, support managers, executives and vendors need to understand how global trends will affect the future of support.
http://www.outsource2india.com/services/technical_support_services.asp
A Technical support center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Center/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.
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