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https://community.spiceworks.com/topic/452365-on-call-rates-technical-application-support
Apr 09, 2014 · The award rate is $17 per day of on-call. weekdays and $32 per day weekends or public holidays If we get called ( IE problem resolved over the phone ) it is supposed to be 1 hour @ the applicable OT rate depending on when we are called, eg : Saturday afternoon the rate would be 1.5 .. Saturday 6.30 Pm the rate is 2.0 our normal hourly rate.
https://ask.slashdot.org/story/00/10/17/1844229/how-do-companies-pay-for-on-call-support
Our rates are actually fairly generous (now - they werent before) - the retainer and a few calls can easily add up to 15-20% of your pay - but we do have substantial out of hours support anyway so on-call only really happens when the shit really hits the fan.1/5(255)
https://uit.stanford.edu/service/oncall
Nov 01, 2018 · Our On-Call service provides ad hoc support for individuals or groups on a per request basis. This service accommodates those who need just one-time IT assistance, such as configuring a new office or workspace or troubleshooting computer issues. This service also provides backup support to local IT teams. We typically help you when: Your computer is running slow and you’re not
http://www.sysopt.com/showthread.php?79816-Pay-rates-for-On-Call-tech-support-think-I-m-gettin-screwed
Jan 30, 2001 · I got a job doing Tech support for a global B2B exchange company. When I was hired I was told there would be *some* nights that I would be on call. I was told that it would generally be no more that once or twice a week, and that there would be notice of when I would be on call. It is now one month since accepting the job and the manager is now saying that the 3 techs (myself included) would ...
https://arstechnica.com/civis/viewtopic.php?t=333371
Jan 18, 2006 · On-call compensation for IT staff: What's everyone doing? ... Needless on-call support is a big aspect of the job here. ... he got paid the primary rate for …
https://www.quora.com/What-is-on-call-support-How-did-it-start
Jan 13, 2017 · It may vary, but “on call support” might be utilized for several reasons: * The job is such that emergencies can occur, and someone needs to be available outside of normal business hours to come to work and handle occasional critical situations th...
http://garylkelley.com/journal/2012/9/3/what-it-means-to-be-on-call-in-information-technology.html
What it Means to be On-Call in Information Technology. ... Do you end up with too many support calls? Give thought to what YOU can do to prevent this. In many cases, if the on-call person did just a little better job up front, the on-call requirements would be less. In …
https://forums.whirlpool.net.au/archive/2107647
Nov 16, 2014 · The on-call staff are on-call for 2 weeks at a time. They rarely get called. In the last year it has been on average 1 call per fortnight and they generally resolve the call within 30 minutes. It's a pretty simple support environment with most calls being a password reset or support for someone logging into the VPN, etc.
https://www.mpappliancerepair.com/service-call-rates-and-repair-pricing/
It seems to me that the real shopping/price comparison process takes place prior to the service call, at the time that the customer looks at directories on the web and when calling the service companies by phone. Most customers ask what the initial service charge rate is.
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