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https://www.ibm.com/support/servicerequest/Home.action
Lenovo PC support site Toshiba Global Commerce Solutions support site The IBM Service Request (SR) application is used to open and update service requests (formerly called …
https://www.ibm.com/support/home/entry/portal/Open_service_request/
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://developer.ibm.com/answers/questions/310542/how-can-i-re-open-my-pmr-via-ecurep-email/
Oct 11, 2016 · I rarely use the IBM E-Support site and I do not have time to call the number for PMR reopen... My PMR was closed by support, but now the problem is back again and I need to reopen the PMR from the ECUREP email. ... How can I re-open my PMR via ECUREP email? Question by berenss ... please use ESR or call to request a new PMR. IBM policy does ...
http://www-01.ibm.com/support/docview.wss?uid=nas8N1011377
This document includes steps for clients to open a new service request (PMR) and use Live Chat to work further on the problem/issue which they are reporting to IBM. Clients will see the option to chat if the product/component selected has a technical support team configured and ready to receive client chats and it is within supported hours.
https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%2FInformation%20Management&product=ibm/Information+Management/IBM+Data+Server+Client+Packages&release=10.5.*&platform=All&function=fixId&fixids=*jdbc*FP010&includeSupersedes=0
The Fix Central application is identifying the fixes you selected. When your order is ready, the results will be displayed.
https://www-01.ibm.com/support/docview.wss?uid=swg21516120
Note: Service Request is accessible from the Support Portal or any Support Pages. IBM provides the SR tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs. Use SR to Open a Case (open a ticket) with support.
https://www-945.ibm.com/support/fixcentral/swg/identifyFixes?query.parent=ibm~Tivoli&query.product=ibm~Tivoli~IBM%20Maximo%20Asset%20Management&query.release=7.6.0.6&query.platform=Windows
Identify fixes Tivoli, Maximo Asset Management (7.6.0.6, Windows) Search for fixes for your specific product, type, and platform or search for a fix by ID.
http://www-01.ibm.com/support/docview.wss?uid=swg27048150
These videos demonstrate how to use IBM Service Request (or SR) to open a problem online with IBM Support. Content. Use the IBM Service Request (SR) tool to create and manage all requests for technical product support. Prerequisites ... (PMR). If your Site Technical Contact ...
https://www-01.ibm.com/support/docview.wss?uid=swg21469545
Contacting IBM Phone Support To contact IBM Support via phone, you will need your IBM Customer Number. For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378) To contact about IBM ILOG products, Press 2 - All other business products and solutions ; Press 2 - Assistance with Software ; Press 1 - New Service Request
https://developer.ibm.com/answers/questions/182059/how-do-i-open-pmrs-with-ibm-as-a-business-partner/
If you are not able to open PMRs as an IBM Business Partner, or are experiencing problems with your IBM ID, please contact the PartnerWorld Member Services team as they can review your PartnerWorld account and help you obtain access for opening PartnerWorld PMRs.
https://developer.ibm.com/answers/questions/352146/how-can-i-open-a-pmr-for-my-customers/
Jan 30, 2017 · I have been trying to open a PMR for my customers. Usually, I would logon to the PMR site, click on Customer Administration > Add Then I would enter a customer email address, justification, and location. However, no one knows the email address of the person I would enter to approve this request. How would I open PMRs without this? I do have the customer number. Can I use this? If so …
https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%2FInformation%20Management&product=ibm/Information+Management/IBM+Data+Server+Client+Packages&release=10.5.*&platform=All&function=fixId&fixids=*jdbc*FP010&includeSupersedes=0
The Fix Central application is identifying the fixes you selected. When your order is ready, the results will be displayed.
https://developer.ibm.com/answers/questions/176682/how-to-upload-files-to-attach-to-a-pmr-for-ibm-sup/
Feb 20, 2015 · How to upload files to attach to a PMR for IBM Support? Question by rickett Feb 20, 2015 at 02:17 PM portal digexp websphere logs upload files pmr attach. When IBM requests logs or other documentation for analysis, how do I attach these files to the PMR…
https://www-01.ibm.com/support/docview.wss?uid=swg21516120
Note: Service Request is accessible from the Support Portal or any Support Pages. IBM provides the SR tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs. Use SR to Open a Case (open a ticket) with support.
http://www-01.ibm.com/support/docview.wss?uid=swg21882757
In the event you have product and release technical questions regarding this notification, please open a PMR with IBM support. You may open a PMR electronically via IBM’s Service Request application, or by phone utilizing IBM’s Directory of Worldwide contacts website for a local support center
https://www-945.ibm.com/support/fixcentral/swg/identifyFixes?query.parent=Collaboration%20Solutions&query.product=ibm~Lotus~Lotus%20Notes&query.release=9.0.1.7&query.platform=Windows
Identify fixes Collaboration Solutions, IBM Notes (9.0.1.7, Windows) Search for fixes for your specific product, type, and platform or search for a fix by ID.
https://developer.ibm.com/answers/questions/310542/how-can-i-re-open-my-pmr-via-ecurep-email/
Oct 12, 2016 · I rarely use the IBM E-Support site and I do not have time to call the number for PMR reopen... My PMR was closed by support, but now the problem is back again and I need to reopen the PMR from the ECUREP email. ... How can I re-open my PMR via ECUREP email? Question by berenss ... please use ESR or call to request a new PMR. IBM policy does ...
https://www-946.ibm.com/support/registration/Home.action
http://www-01.ibm.com/support/docview.wss?uid=swg21593214
http://www-01.ibm.com/support/docview.wss?uid=swg21263547
Collecting Data: Read First for IBM Spectrum Protect Products ... Collecting troubleshooting data early, even before opening the PMR, helps IBM® Support quickly determine if: Symptoms match known problems (rediscovery). ... After a PMR is open, you can submit diagnostic troubleshooting data to IBM.
https://developer.ibm.com/answers/questions/414061/technical-support-for-ibm-rft/
Nov 20, 2017 · technical support for IBM RFT. Question by csudaya Nov 20, 2017 at 06:09 AM rft. HI - ... tool. You will need your ICN to open a PMR with SR. Assistance with the SR tool is available here. If you prefer to open a PMR by phone, this page has contact information by country. You will still need your ICN to open a PMR. Hope this helps,
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