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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When I was an network administrator, the ratio that we often kicked about support was 30-35:1. Justine's base number of 60:1 sounds like it would make for a very busy day for the poor IT support ...Author: John Sheesley
http://www.ratio-computers.com/support/
Ratio Computers Support Center, welcome. Support. back to homepage: Support Area. Welcome to RATIO ® Support Center Please select a product Series: iDive Series. iX3M Series. iDive Sport edition iDive Easy iDive Deep iDive Tech+ iDive Free. iDive COLOR edition iDive Easy iDive Deep iDive Tech+.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" The mean response was 136:1.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...
http://www.ratio-computers.com/it/support/
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https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
the 2012 HDI Desktop Support Practices & Salary Report and leverage that information to offer a possible starting point for making sound staffing decisions for desktop support. (For the purposes of this brief, desktop support is defined as the technical support level beyond the service desk.)
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
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