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https://en.wikipedia.org/wiki/Operations_support_system
A process model (the enhanced Telecom Operation Map, or eTOM) – now more commonly known as the Business Process Framework, An application model (the Telecom Applications Map) – now known as the Application Framework, an architecture (the Technology Neutral Architecture) and a lifecycle model.
https://www.sciencedirect.com/science/article/pii/S0957417400000403
An integrated distributed intelligent system architecture for process operation support system and its implementation platform (INTEMOR) have been developed in this paper. Its system functions include data processing, condition monitoring, fault diagnosis and analysis, troubleshooting, equipment maintenance and on-line help.Cited by: 16
http://www.hit.bme.hu/~jakab/edu/litr/TMN/oss.pdf
The term operations support systems (OSSs) generally refers to the systems that perform management, inventory, engineering, planning, and repair functions for telecommunications service networks. Overview Originally, OSSs were mainframe-based, stand-alone systems designed to support telephone company staff members in their daily jobs.
https://www.semanticscholar.org/paper/An-Operation-Support-System-Architecture-and-for-Tayama-Inoue/6180f792e5f3cc7e89bb5da4ddea4cc1f80483f9
An operation support system architecture has been developed for network element allocation in optical access networks (OANs). Rather than deploying OAN elements to meet all potential customer demand, which would be very costly, only enough elements to meet current demand are installed. These elements are then allocated during service provisioning.
https://www.techopedia.com/definition/24238/operational-support-system-oss
Operational Support System: An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for ...
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