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https://en.wikipedia.org/wiki/Operating_model
IT investment must support the operating model. Ross, Weill and Robertson found that an organization with an operating model reported 31% higher operational efficiency, 33% higher customer satisfaction, and a 34% advantage in new product development. In the book Enterprise Architecture as Strategy, they outline four operating models:
https://derivsource.com/2014/07/10/the-operations-support-model-its-evolution-how-far-the-industry-has-come-and-where-the-industry-is-going/
Jul 10, 2014 · The drive in automation for both technology and process is a result of the need to increase the capacity, scale and quality of the traditional operational support model. Figure 1: The traditional operational support model. Figure 1 describes the traditional operational support model.
https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
Coordinate this schedule with the overall project schedule to ensure that operational support is available when the system goes into production usage.] 3.4 Communications Plan [Purpose of this Section: Identify audiences that need to be informed about operational support and the type of information that need.
https://www.techopedia.com/definition/24238/operational-support-system-oss
Operational Support System: An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for ...
https://answers.ropardo.com/documentation/operational-support-model/
Please describe your operational support model. How do you assure maintenance and support for software applications developed nearshore or offshore? ROPARDO has implemented and runs strong procedures that serve as a reliable operational support model for our teams in all their activities.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The high-level workflow for the Operations and Support discipline is depicted in Figure 1 and the detailed amalgamated workflow in Figure 2. The primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that ...
https://www2.deloitte.com/content/dam/Deloitte/no/Documents/technology/uk-con-the-next-generation.pdf
IT Strategy & Operating Model Lead +44 (0) 7768 702263 [email protected] The Next Generation of IT Operating Models 6 Key Themes for CIO’s 1. To start a new section, hold down the apple+shift keys and click to release this object and type the section title in the box below.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://www.cognizant.com/whitepapers/why-new-age-it-operating-models-are-necessary-for-enhanced-operational-agility-codex1399.pdf
WHY NEW-AGE IT OPERATING MODELS ARE NECESSARY FOR ENHANCED OPERATIONAL AGILITYWHY NEW-AGE IT OPERATING MODELS ARE NECESSARY FOR ENHANCED OPERATIONAL AGILITY 3 Pivotal to reinvigoration is an IT operating model in which business-driven IT constructs intelligent processes that meet user demands, inside and outside the company’s four walls.
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