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http://acqnotes.com/acqnote/acquisitions/operations-and-support
The Operations and Support (O&S) Phase is where a system is used and supported by users in the field. The main focus on this phase is the execution of a support system that sustains the system in the most cost effective manner possible. The second main focus of this phase is the disposal of a system when it has reached its useful life.
https://www.sdxcentral.com/networking/sdn/definitions/operations-support-system-oss-definition/
Mar 21, 2016 · An operations support system (OSS) is a software component that enables a service provider to monitor, control, analyze, and manage the services on its network. These types of software ...
https://www.techopedia.com/definition/24238/operational-support-system-oss
Operational Support System: An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for ...
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
Similarly, the operations manager, working closely with the project teams, creates the operations plan. The system operations plan defines how the system will be operated while it is in production. 3. Support Users. There are two basic strategies for delivering support: an escalation strategy and a touch-and-hold strategy.
http://www.hit.bme.hu/~jakab/edu/litr/TMN/oss.pdf
The term operations support systems (OSSs) generally refers to the systems that perform management, inventory, engineering, planning, and repair functions for telecommunications service networks. Overview Originally, OSSs were mainframe-based, stand-alone systems designed to support telephone company staff members in their daily jobs.
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