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https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303169.htm
For information on performing service request setups, refer to the Oracle TeleService Implementation and User Guide. Setting Up Oracle Notes. The Notes module of Oracle Common application Components enables the entire suite to create, maintain, and share notes related to customers, opportunities, service requests, and other business objects. Notes allows the capture of extensive, textual, project relevant information within Oracle applications.
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303164.htm
Oracle Knowledge Management implementation allows access to the known problems/solutions database, and permits users to locate technical documents, including white papers, user guides, and FAQs. The merchant benefits by increased knowledge among customers and reduced call center activity.
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303172.htm
Log into the Applications login page as Oracle iSupport Administrator or Primary User. Navigate to Administration > User. Find the user whom you wish to delete. See Searching for Users for information on finding users.
https://docs.oracle.com/cd/B25284_02/current/acrobat/115ibuig.pdf
Oracle® iSupport Implementation and User Guide Release 11i Part No. B13661-02 March 2005
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303166.htm
Setup information can be found in the Oracle TeleService Implementation and User Guide. Oracle Knowledge Management. In Oracle iSupport, Oracle Knowledge Management provides knowledge base searches during service request creation, the display of frequently used solutions on the home page, and knowledge base searches from the Support tab.
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303163.htm
Welcome to Release 12.1 of the Oracle iSupport Implementation and Administration Guide. This guide is intended for personnel who are responsible for implementing and administering the Oracle iSupport application. This guide assumes you have a working knowledge of the following: The principles and customary practices of your business area
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