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http://www.oracle.com/us/support/library/057419.pdf
program per Oracle’s Support pricing policies in effect at the time of reinstatement. Renewal adjustments may be applied to the annual support fee described in (i) and (ii) above. If you previously acquired technical support from an Oracle-authorized distributor and are now acquiring
https://docs.oracle.com/cd/E27363_01/doc.121/e27511/ftr_incident_mgmt.htm
For example, if the asset is not registered in My Oracle Support, the service request job fails. If the Open Service request action is disabled, there is no connection to My Oracle Support. To File a Service Request From a Incident. Click Message Center in the Navigation pane. Click My Incidents or Unassigned Incidents.
https://www.oracle.com/support/
Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.
https://docs.oracle.com/cd/E24628_01/doc.121/e24473/incident_mgmt.htm
3 Using Incident Management. Incident management allows you to monitor and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than isolated, discrete events that may point to the same underlying issue.
https://docs.oracle.com/database/121/CWADD/GUID-5E55875A-09FA-487F-B289-692291AEDBDA.htm
Certain errors occur in Oracle Clusterware programs that will raise an ADR incident. In most cases, these errors should be reported to My Oracle Support for diagnosis. The occurrence of an incident normally produces one or more descriptive messages in the Oracle Clusterware alert log.
https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
Jun 25, 2019 · An incident is defined as a single support issue and the reasonable efforts needed to resolve it. A single support issue is a problem that can't be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident.
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