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https://forum.osticket.com/d/456-multiple-email-address-support-for-tickets
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
https://docs.osticket.com/en/v1.14.1/Getting%20Started/Email%20Settings.html
Email Settings¶ osTicket allows you to setup unlimited number of email addresses to handle all your company’s mail accounts and email communication. Incoming emails are converted to support tickets allowing you to easily manage, organize and archive all emailed support requests in one place.
https://github.com/osTicket/osTicket/issues/2621
Oct 05, 2015 · 24 represents the user_id#. and address is the user's additional email address. osTicket will not accept email from that person's address that you accept. However when they open a ticket it will always default to the original email (the first one that osTicket finds when opening the ticket).
https://osticket.com/features/
osTicket provides more features than most of the help desk softwares in the market. osTicket is a widely-used and trusted open source support ticketing system. ... Avoid multiple agents responding to the same ticket at the same time! ... Users can login using their email address and a ticket number or they can register a profile for full access ...
https://forum.osticket.com/d/6428-multiple-companies-in-progress
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
https://github.com/osTicket/osTicket/issues/364
Dec 30, 2013 · Hi, I really hope someone answers this query of mine. I set up osticket 1.8.0.1 and email is working fine. Email working means, after adding my host and smtp port settings, OsTicket system is able to send email/alerts to clients and the admin after tickets are created.
https://forum.osticket.com/d/76799-auto-assigning-ticket-to-a-team-using-email-piping
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
https://docs.osticket.com/en/v1.14.1/Developer%20Documentation/API/Tickets.html
Create a Ticket¶. Tickets can be created in the osTicket system by sending an HTTP POST to api/tickets.xml, api/tickets.email or api/tickets.json depending on the format of the request content.. Fields. email: required Email address of the submitter name: required Name of the submitter subject: required Subject of the ticket message: required Initial message for the ticket thread.
https://serverfault.com/questions/758889/creating-tickets-with-email-in-osticket
I have just installed an osTicket server for our company and I have problem with creating tickets from email. I'm using Postfix as my SMTP server and Dovecot as my IMAP server. In osTicket panel ...
https://github.com/osTicket/osTicket/issues/1068
Jun 27, 2014 · Merging Tickets (Same user but different email accounts) #1068. Open C4RLOCO opened this issue Jun 27, ... The same user may have multiple email addresses and so multiple accounts. Accounts and corresponding tickets should be collapsable into a single End User ... We run into the issue where 2-3 people from one organization will email support ...
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