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https://otrs.com/otrs-solutions/customer-service/
OTRS increases customer service quality and makes it sustainable. Customers get the care they need right from the start with simple ways to contact the support desk and automatic notification of …
OTRS is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve. Start your free trial now.
https://otrs.com/otrs-solutions/
Customer Service, ITSM and Corporate Security – OTRS is the perfect choice for any industry. Work with our experts to tailor helpdesk solutions to your specific organizational needs.
https://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/
We developed an OTRS add-on allowing OTRS administrators to assign customer companies to groups and/or services: As for the in-built administration modules, the new two options allow to select a customer company and then to apply services of groups relationships to all members of the customer company.
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Frontend_Customer.html
Activates support for customer and customer user groups. This setting can not be deactivated. Default value: --- 0 CustomerHeadline. The headline shown in the customer interface. This setting can not be deactivated. Default value: --- Example Company CustomerLogo
https://doc.otrs.com/doc/manual/admin/5.0/en/html/customer-interface.html
Customer Web Interface Customers have a separate web interface in OTRS through which they can create new accounts, change their account settings, create and edit tickets, get an overview on tickets that they have created, etc.
https://amar-linux.blogspot.com/2013/03/otrs-adding-new-columns-to-customer.html
Mar 12, 2013 · Nonetheless, OTRS is a fantastic software. Recently, our company needed to add some columns in the OTRS backend database. As I work in a company that deals with the Internet, we needed to integrate customer bandwidth and prefix information to OTRS database. After some stumbling and trial and error, here's what can be done - Part 1: Creating the ...
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