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OTRS is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve. Start your free trial now.
https://doc.otrs.com/doc/manual/admin/5.0/en/html/index.html
OTRS 5 - Admin Manual ... You can also help translating it to your language at Transifex. Table of Contents. Preface 1. Introduction Trouble Ticket Systems - The Basics What is a trouble ticket system, and why do you need one? What is a trouble ticket? OTRS Help Desk ...
http://doc.otrs.com/doc/manual/admin/5.0/en/html/installation-on-windows.html
OTRS can be run on a wide range of system platforms, including Enterprise Linux Platforms such as Red Hat Enterprise Linux, and SUSE Linux Enterprise Server, as well as a series of other Linux derivatives.
This blog article explores six significant improvements in the software security of OTRS 8 over previous versions. We'll look at how they affect developers, administrators and users. The principle Security by Design affects different aspects of the OTRS software. It:…
https://otrs.com/otrs-solutions/
Customer Service, ITSM and Corporate Security – OTRS is the perfect choice for any industry. Work with our experts to tailor helpdesk solutions to your specific organizational needs.
https://en.wikipedia.org/wiki/OTRS
OTRS (originally Open-Source Ticket Request System) is a service management suite that comprises ticketing, workflow automation and notification, along with a wide range of customizable features.It is used by IT service management, customer service and corporate security help desks to better structure their communication and tasks.Written in: Perl/JavaScript
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