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https://www.contractoruk.com/forums/business-contracts/23472-out-hours-support-contract.html
Nov 30, 2007 · Never run an out of hours support contract as a business, but I have worked one as a permie about 10 years ago. Saturday's only. Back then, I received £50 per day flat fee for being an call, £100 for my first call out and then double my normal hourly rate for every hour worked after the first.
https://community.spiceworks.com/topic/233663-please-help-price-after-hours-technical-support-contract
Jun 13, 2012 · Charge 50% more for after-hours support (an extra 4-6 hours outside of your normal support time) and double for 24/7 support. That should help it scale linearly with the # of hours of support offered, while allowing you to staff fewer support folks outside …
http://www.itstratus.co.uk/support.php
A range of business IT support services from remote adhoc IT support, bespoke contract support through to an out of hours services for those emergencies that are outside standard UK office hours.
https://www.theguardian.com/uk-news/2020/jan/19/richer-sounds-founder-bankrolls-push-to-end-zero-hours-contracts
13 days ago · The millionaire businessman Julian Richer is bankrolling a campaign that aims to stamp out the use of controversial zero-hours contracts in Britain. ...
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT support company.
https://www.acq.osd.mil/dpap/dars/pgi/attachments/2006d030_overview.pdf
commercial and noncommercial item contracts: (a) All labor hours performed under a prime contract that meet the requirements of a labor category or categories of that prime contract are to be paid at a fixed rate set in the prime contract, regardless of whether the labor
https://www.ed.ac.uk/files/atoms/files/out_of_hours_on-call_policy_.pdf
out of hours support is required: the nature of the work performed the number of staff available the spread of knowledge, skill and experience possessed by staff. There will be two types of paid support as follows: 2.2.1 Level One Support This type of support requires staff to provide rostered cover; to respond to call-
https://www.hsj.co.uk/resource-centre/supplements/out-of-hours-contracts-that-arent-out-of-ideas/5059939.article
CCGs must work hard writing out of hours contracts that deliver exactly what they want. By Alison Moore GP out of hours services are a key part of the broader urgent and emergency care picture: get provision right and the numbers of people attending A&E inappropriately may start to fall.
https://www.theguardian.com/business/2018/may/01/mcstrike-mcdonalds-workers-walk-out-over-zero-hours-contracts
May 01, 2018 · 'McStrike': McDonald’s workers walk out over zero-hours contracts This article is more than 1 year old Staff from branches in England take action for minimum £10-an-hour living wage
https://www.energy.gov/management/contracting-support-services
What you need to know as a Federal Employee The Department of Energy, like most Federal agencies, spends a significant amount of its contracting budget on support services. While these contracts fulfill continuing and essential needs of the Department, this type of contracting arrangement can present unique situations that require special diligence on the part of Federal employees to ensure ...
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