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https://community.spiceworks.com/topic/309870-out-of-hours-support-retainer-fee
Mar 13, 2013 · Being just after hours support for your current job, I would use 2.5x your hourly pay (basically Holiday Pay if you were hourly). You could also just make it a flat fee of say $100 or $250. Kinda depends on how much you want to do / stop doing.
https://www.cardonet.com/out-of-hours-it-support-business.php
Out of Hours IT Support You need access to your critical business applications and data 24x7x365, but employing a dedicated in-house team on a 24x7 basis can be incredibly complicated and expensive. Another option is to engage with us to provide you with the out of hours (OOH) element of your IT Support.
https://www.htl.london/it-support-costs
All Labour is charged in 15 minute intervals. Out of hours work will be charged at 1.6x the rate for labour / call outs. Prices exclude VAT. Out Of Contract Engineering Costs £120 an hour and Web Design costs £60 an hour.4.9/5(18)
https://www.siriusdecisions.com/blog/calculating-internal-it-support-costs
Jun 18, 2014 · For salaried employees, divide their yearly salary by the number of hours worked per year. Alternatively, you can get third-party cost estimates (high and low) for the required resources (e.g. Web architect) in your locale. Whether the …
https://www.imagineiti.com/it-support/costs/
Larger IT Support Company (10+ techs): $100-$225 per hour and may offer a flat monthly fee for services (see below) In the past, some firms allowed their customers to purchase blocks of time. Basically, the customer would pre-pay for 30-40 hours of time at a slightly discounted rate.Location: 2051 Killebrew Drive, #510, Bloomington, 55425, MN
https://www.educause.edu/ir/library/html/cnc9856/cnc9856.html
What Do Information Technology Support Services Really Cost? by Karen Leach and David Smallen . Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services.
https://www.techdonut.co.uk/it-support/it-support-contracts/are-you-paying-too-much-for-it-support
PAYG support is usually charged by the hour - expect to pay anything from £75 per hour. You may be able to buy a block of time in advance that you can draw on as and when you need it. This is likely to work out a cheaper arrangement than buying each hour individually.
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