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https://www.computerweekly.com/opinion/Why-outsource-desktop-management
Outsourcing desktop services allows them to reallocate IT resources to focus on more critical issues and can also reduce financial risk by shifting assets such as PCs off the balance sheet and...
https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze the cost-success rating for the outsourcing of this function.
https://www.gartner.com/en/information-technology/glossary/desktop-outsourcing
Desktop Outsourcing Desktop outsourcing is a multiyear or annuity contract or relationship involving the day-to-day management responsibility for operating desktop/client platforms. Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including desktop peripherals).
https://www.touchsupport.com/7-reasons-you-should-outsource-your-it-helpdesk/
Outsourced help desk support teams use a variety of tools to resolve problems efficiently. For example, remote access allows support people to take control of a user’s PC and fix any issues as soon as the person raises a call.
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
https://www.allbusiness.com/the-pros-and-cons-of-help-desk-outsourcing-11789435-1.html
While outsourcing is often discussed in financial terms, the impact of help desk outsourcing is much broader than that. When used as internal support, it can have an impact on productivity at both the management and rank-and-file levels.
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