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https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze the cost-success rating for the outsourcing of this function.
https://www.gartner.com/en/information-technology/glossary/desktop-outsourcing
Desktop Outsourcing Desktop outsourcing is a multiyear or annuity contract or relationship involving the day-to-day management responsibility for operating desktop/client platforms. Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including desktop peripherals).
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
https://www.computerweekly.com/opinion/Why-outsource-desktop-management
Outsourcing desktop services allows them to reallocate IT resources to focus on more critical issues and can also reduce financial risk by shifting assets such as PCs off the balance sheet and ...
https://www.dataprise.com/it-services/help-desk/outsourced
Dataprise offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support …
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues ...
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