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https://en.wikipedia.org/wiki/Outsourcing
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, and sometimes involves transferring employees and assets from one firm to another. The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981.
https://www.31west.net/services/technical-support/outsource-application-support/
Technology innovations have made it easier and more cost-efficient to outsource application support, development & maintenance services. Today’s on-the-go customers expect ‘always available‘ assistance for the products and services they use.As technology enables businesses to reach a much wider customer base, the need for help desk has grown beyond the resources of most small to medium ...4.8/5(5)
https://bizfluent.com/list-5854931-list-outsourced-companies.html
The global market size of outsourced services reached $85.6 billion in 2018. This practice can streamline your day-to-day tasks and free up your time so you can focus on the core aspects of your business. Apple, IBM and Cisco Systems are just a few of the companies that outsource customer support, production, web development and other services.
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...
https://www.integrant.com/outsourcing-support/
With production support, it’s all about continuous delivery. With this in mind, we suggest you maintain weekly releases. Start by measuring the strength of the team and its velocity. Using this as a basis, create an achievable weekly release schedule.
https://www.thebalancesmb.com/what-is-outsourcing-2533662
Sep 27, 2018 · The relationship with the third party that takes on the outsourced functions must be managed. This includes negotiating and signing contracts, which requires time and the involvement of a company's legal counsel, as well as the day-to-day communication with and oversight of the outsourced work. Security also is an important factor in outsourcing.
https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
At the end of the day, the question is whether the decision to outsource is good, bad, or a mix of both. There are benefits and drawbacks to entrusting your technical support to outside vendors, and each of these will vary in importance and impact from company to company.
https://www.investopedia.com/terms/o/outsourcing.asp
Outsourcing's biggest advantages are time and cost savings. A manufacturer of personal computers might buy internal components for its machines from other companies to save on production costs.
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