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https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
Sep 14, 2015 · Outsourcing your technical support allows you to grow as quickly or as slowly as you want. If the volume of support tickets increases, you can just add to your monthly support package. Even if you outgrow the largest package your support provider offers, they will often customize a larger package just for you.
https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
By outsourcing your technical support to an outside vendor, you have transferred the responsibility for scaling up or down to them. You are paying them to add qualified staff during expansion or scale down services when contraction occurs. It is their responsibility to absorb those shocks and adjust on the fly.
https://globalcalloutsource.com/outsourcing-technical-support/
Dec 05, 2019 · Tech Support and Business process outsourcing: Tech support is a major part of your regular list of BPO services. To understand how tech support is related to BPO, we need to understand the meaning of this word. Technical Support Advantages and Disadvantages .
https://www.helpscout.com/helpu/outsourcing-customer-service/
Outsourcing isn’t a way to hand off support to someone else and wash your hands of it. A successful outsourcing arrangement is a partnership that requires work on both sides. Communicate regularly, continually train, review quality, and work with your external provider to get the most out of your investment in them.Author: Mathew Patterson
https://www.cgsinc.com/en/business-process-outsourcing/technical-support
CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support.
https://www.worldwidecallcenters.com/service/technical-support-outsourcing/
Millions of corporations provide technical support services in an effort to help customers with technology or software issues. Outsourcing of this function has been growing exponentially in recent years due to the availability of highly educated support agents at relatively low rates in locations such as South Africa, The Philippines, India, Pakistan, Bulgaria, Hungary, & Latin America.
https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/do-you-have-technical-support-in-the-us-or-is-it/84d5b351-d97c-e011-9b4b-68b599b31bf5
Nov 07, 2014 · Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
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