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https://techbeacon.com/enterprise-it/8-it-service-management-metrics-matter-most
An increasing number of progressive IT support organizations recognize that when it comes to performance metrics, less really is more. They have discovered the 80/20 rule as it applies to IT service and support metrics: The effective application of just eight KPIs is all that is required to measure, manage, and continuously improve their organization's performance.Author: Jeff Rumburg
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Just like sales and marketing, with customer support, you look at the metrics and key performance indicators and, if you’re not reaching goals and targets, make adjustments to your efforts and strategies. We’ll focus on understanding customer service metrics, customer support KPIs, and how to measure customer satisfaction.Author: Nestor Gilbert
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
What are IT Support metrics? IT Support Key Performance Indicators are defined as the quantitative values used to determine how efficiently and effectively specific IT support goals and objectives are achieved by the company’s Information Technology (IT) Department over a set period of time. ... application or network to full functionality ...
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