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https://servicestrategies.com/scp-standards/support-standard/
The Global Standard for Technical Support Quality The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development.
https://hr.iu.edu/training/performance_management/define-examples.htm
Example of Performance Standards for Technical Support Provider . Provides technical support to computer users: identifies and resolves problems such that the user feels that the problem is resolved ; installs hardware and software in a timely manner and with minimum interruption to the user
http://www.phf.org/focusareas/performancemanagement/toolkit/Pages/PM_Toolkit_Performance_Standards.aspx
Performance Standards are the establishment of organizational or system standards, targets, and goals to improve public health practices. Standards may be set based on national, state, or scientific guidelines, benchmarking against similar organizations, the …
https://www.gipsstandards.org/standards/Documents/Guidance/exposure_draft_public_comment_benchmarks.pdf
Performance Standards (GIPS). The GIPS Technical Committee is responsible for technical oversight of the GIPS standards. The GIPS Technical Committee seeks comment on the proposal set forth below regarding the Guidance Statement on Benchmarks. There are questions positioned throughout the document to elicit feedback on specific issues, and these
https://uhr.rutgers.edu/uhr-units-offices/consulting-staffing-compensation/sample-performance-standards/sample-performance-4
Sample Performance Standards - General Performance Standards The following performance standards can apply to any Administrative and Managerial, Professional, Supervisory, and Confidential position and/or key duty. The standards are written to support specific desirable behaviors.
https://hr.southtexascollege.edu/pdf/formsandguides/16-17%20Performance%20Appraisal%20Professional%20Support.pdf
to all professional/technical support staff. Factors 12-15 apply only to professional/technical support staff with supervisory responsibilities. To complete the Performance Appraisal Form, place an “ ” under the level of achievement, which most accurately describes the employee’s performance on each factor.
https://servicestrategies.com/scp-standards/
The SCP Support Standard provides a foundation for continuous improvement of technical support operations. The Support Standard helps improve operational performance, drives greater efficiency and enhances customer satisfaction and loyalty.
https://uhr.rutgers.edu/uhr-units-offices/compensation-consulting-staffing/sample-performance-standards/sample-performance-2
Develops clear and measurable performance standards, provides verbal feedback on a regular, and consistent basis. Is responsive to the supervisor and direction of supervisor. Actively encourages two-way communication with immediate supervisor and seeks assistance when needed.
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