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https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1393979
Dec 09, 2016 · I think it's useful to know when the quiet and busy periods are so that we can make an informed decision as to when it would be best to call. Knowing the number of calls waiting is of limited use unless we know how many people are taking these calls, e.g. 50 calls waiting for one CS person means a very long wait, 50 calls waiting for 10 CS people is much more manageable.
https://www.plus.net/help/
Plusnet Help and Support Pages. Easy to follow guides to help troubleshoot and resolve most common problems. Cookies on the Plusnet website. We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. ...
https://www.plus.net/help/quality-of-service/
We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. By clicking ‘I Accept’ you accept all cookies, or you can …
https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1138752
The small print says "these question handling stats relate to questions directed at our front-line support team" I assume such questions should be answered with one touch so the question counts as "closed" when returned to the customer.
https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/td-p/932443
Plusnet Mobile; Sim only deals. Flexible and affordable sim only deals with no contract. Coverage checker. Our network reaches over 99% of the UK, so we've got you covered. Bolt-ons. Low on minutes, data or texts? Just add one of our bolt-ons. Help & support My account Broadband, phone & TV
https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1393979/page/2
Does this mean that Plusnet aren't actually keeping any useful customer support performance stats at present? The website should display some of the stats Plusnet already have, I wouldn't have expected Plusnet to need to ask the wider world what stats they need.
https://www.plus.net/help/broadband/
Plusnet Help and Support Pages. Troubleshoot and fix problems with your broadband service. Cookies on the Plusnet website. We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. ...
https://community.plus.net/t5/Fibre-Broadband/Line-stats-for-Plusnet-Hub-One/m-p/1337279
Is there any way to get line stats for the Plusnet Hub One? (Software version 4.7.5.1.83.8.217.1.1) Unlimited fibre was activated on 19th May but with what seems a slow connection speed: The current Downstream BRAS rate is: 20.05 Mbps The current Upstream BRAS …
https://www.plus.net/home-broadband/contact/
Contact the Plusnet Business Broadband support team to start your order. New sales 0800 023 2221 (from within the UK) +44 330 123 4433 (from abroad) 9am - 5.30pm Monday to Friday. Please have your payment details ready if you'd like to place an order.
https://www.plus.net/help/chat/
We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. By clicking ‘I Accept’ you accept all cookies, or you can …
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