Post Go Live Support Plan Template

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A checklist to setup a post-production support team

    https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
    A checklist to setup a post-production support team From the The Project Management Corner Blog ... The whole team is focused on the deployment and go-live activities that the post production support gets little attention. However, it is part of the service that we provide to the client and deserves equal consideration. ... Templates / systems ...

Post Implementation Support Hypercare Support The ...

    https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
    Jan 12, 2017 · Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2. Immediate Post-Go Live, or as we like to think about it, “Silence is Bliss” 3. Long Term Support, or “Handling the Known ...

Go-Live Support: Pre & Post Go-Live Planning

    https://blog.thehcigroup.com/go-live-support-pre-post-go-live-planning
    Jun 07, 2016 · Last week, we published the first installment of our new Go-Live Support blog series, “Go Live Support: Operation Communication,” which honed in on the essential steps for developing a comprehensive Go-Live communication plan. If this is your first time checking out the new series, you can get caught up by reading the introductory post here and the “Operation Communication” post here.

www.nyu.edu

    https://www.nyu.edu/content/dam/nyu/prgmServices/documents/17_PSO_Support_Model.doc
    Supplemental support provided by Project Team Members (e.g., PSO, BAs, WorkForce) for initial weeks post go live* Tier 2 Support Identity system configuration issues. Apply configuration changes and promote changes to production. Amend TBD as a result of configuration modifications

Customer Support Migration Process Guide

    http://www.bestpractices.ca.gov/sysacq/documents/Migration_PostCutover_Support_Plan.doc
    Purpose. This support guide will document our post cutover support plan and communication protocol for the migrating counties. Should <Current System> Project Staff be contacted by <Current System> county staff, <New System> project staff, Interface partners or Stakeholders after “Go Live” this guide should be used as a reference for documenting the contact and redirecting the contact to ...

Post-Implementation Organization & Support

    http://web.mit.edu/her/MIT05/docs/post-implement_advice.ppt
    Arial Tahoma Times New Roman Wingdings Shimmer Microsoft Visio Drawing Post-Implementation Organization & Support Session Objectives Session Topics Why Support is an Issue> Institutional Culture Why Support is an Issue> Go-Live Psychology Why Support is …

SDP-21 Operations and Support Plan Template

    https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
    What are the responsibilities of the local support, regional support, and central support organizations?] 2.3 Development Schedule [Purpose of this Section: Identify major deliverables and tasks that must be done to create the end user support organizations and support procedures and establish agreements or contracts for outsourced services.

The Ultimate Go Live Checklist for ERP Implementation

    https://www.sagesoftware.co.in/blogs/the-ultimate-go-live-checklist/
    The real test of the parties involved in the ERP Implementation comes during the Go Live period. During this times, the true capability of the ERP can be known. It is not impossible to have a smooth Go – Live process. Here is the ultimate Go – Live checklist which will help the management be ready during the whole Go – Live process.

Readiness Checklist - Go Live

    http://www.projectperfect.com.au/package/reference_material/Readiness%20Checklist%20-%20Go%20Live.pdf
    • Someone has authority to decide to go live or abort • An IT Deployment Plan been signed off • An IT Deployment Scheduled has been communicated to all stakeholders • We have licenses for all software • Resources are in place to deploy the solution • There is a handover plan • There is a plan …

Cutover Plan V2 - SlideShare

    https://www.slideshare.net/mvallamp/cutoverplanv2
    Jun 18, 2009 · Cutover Plan V2 1. Anatomy of a Cutover Plan or Don’t get caught dead in a go-live situation Mahesh Vallampati 2. About the Speaker • Mahesh Vallampati – Senior Practice Manager at SmartDog Services – Senior Sales Consulting Manager at Hotsos.



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