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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
We didn’t have a proper checklist in place for this part of the transition. I believe the reason for this is that production support is an area where we don’t put in a lot of emphasis. The whole team is focused on the deployment and go-live activities that the post production support gets little attention.
http://meetings.hayesmanagement.com/blog/post-go-live-stabilization-4-challenges-and-tips-for-success
Oct 14, 2015 · Post Go-live Stabilization: 4 Challenges and Tips for Success. ... Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization. Support Center Tickets: ... you will also need to be prepared to plan for training after you are live in the system. The training needs ...
http://www.bestpractices.ca.gov/sysacq/documents/Migration_PostCutover_Support_Plan.doc
Purpose. This support guide will document our post cutover support plan and communication protocol for the migrating counties. Should <Current System> Project Staff be contacted by <Current System> county staff, <New System> project staff, Interface partners or Stakeholders after “Go Live” this guide should be used as a reference for documenting the contact and redirecting the contact to ...
http://web.mit.edu/her/MIT05/docs/post-implement_advice.ppt
Arial Tahoma Times New Roman Wingdings Shimmer Microsoft Visio Drawing Post-Implementation Organization & Support Session Objectives Session Topics Why Support is an Issue> Institutional Culture Why Support is an Issue> Go-Live Psychology Why …
BMAG is expanding and transforming into a new organization known as Continuous Improvement and Business Advisory Services (CIBAS). BMAG has provided extensive support for the President’s five Strategic Initiatives and the newly imagined CIBAS will play an important role in supporting the four faculty-led committees of the Strategic Plan process in addition to providing services beyond ...
https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2. Immediate Post-Go Live, or as we like to think about it, “Silence is Bliss” 3. Long Term Support, or “Handling the Known ...
https://www.erpandmore.com/2016/03/20/erp-post-implementation-activities/
Mar 20, 2016 · A s you consider your ERP post-implementation activities, remember that almost everyone focuses on the go-live event and at that time considers the implementation complete. However, the real return on investment from the ERP comes from the post-implementation activities that occur within the first year. It is a sad fact that most ERP teams disband after the go-live.
http://sapapplication.com/supportplan.php
Support and Maintenance Plan Once the SAP project is Go Live..! Successfully you have done with most important phase of your implementation. You need big applaud of thanks from your top management. You have done a great job!! Now what about your post go live support? Are you ready for it? Post go live support is very crucial for your client.
http://www.trekglobal.com/erp-resources/articles/ERP-Strategy-Post-Go-Live
Aug 15, 2016 · ERP Strategy Post Go-Live. Posted on August 15, 2016.. Go-live is by far the most exciting milestone in an implementation of new business software, especially an Enterprise Resource Planning (ERP) system as the solution impacts nearly every department in your organization.
https://www.whizlabs.com/blog/post-production-support-tips-new-project/
Some project managers think that it is the job of the support team to support the software when live and there should not be any phase after project closure. They strongly feels that post production support is not meant for the project team. In reality there is usually …
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