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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
We didn’t have a proper checklist in place for this part of the transition. I believe the reason for this is that production support is an area where we don’t put in a lot of emphasis. The whole team is focused on the deployment and go-live activities that the post production support gets little attention.
http://web.mit.edu/her/MIT05/docs/post-implement_advice.ppt
Arial Tahoma Times New Roman Wingdings Shimmer Microsoft Visio Drawing Post-Implementation Organization & Support Session Objectives Session Topics Why Support is an Issue> Institutional Culture Why Support is an Issue> Go-Live Psychology Why …
https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2. Immediate Post-Go Live, or as we like to think about it, “Silence is Bliss” 3. Long Term Support, or “Handling the Known ...
http://www.bestpractices.ca.gov/sysacq/documents/Migration_PostCutover_Support_Plan.doc
Purpose. This support guide will document our post cutover support plan and communication protocol for the migrating counties. Should <Current System> Project Staff be contacted by <Current System> county staff, <New System> project staff, Interface partners or Stakeholders after “Go Live” this guide should be used as a reference for documenting the contact and redirecting the contact to ...
BMAG is expanding and transforming into a new organization known as Continuous Improvement and Business Advisory Services (CIBAS). BMAG has provided extensive support for the President’s five Strategic Initiatives and the newly imagined CIBAS will play an important role in supporting the four faculty-led committees of the Strategic Plan process in addition to providing services beyond ...
https://www.erpandmore.com/2016/03/20/erp-post-implementation-activities/
Mar 20, 2016 · A s you consider your ERP post-implementation activities, remember that almost everyone focuses on the go-live event and at that time considers the implementation complete. However, the real return on investment from the ERP comes from the post-implementation activities that occur within the first year. It is a sad fact that most ERP teams disband after the go-live.
https://it.toolbox.com/question/sap-post-go-live-modeling-113007
implementing SAP and then when they go live, they cut the life lines to improve the collective user base knowledge. (comment from a recent white paper I read) Common Pitfall in executing a qualitative support model post go live is some of the business hierarchy don't perceive it as an smart investment on the dollars already spent in ...Author: Pamela Beeson
https://www.gartner.com/en/documents/3178218/how-to-plan-your-erp-project-s-go-live-hypercare-and-sta
Dec 15, 2015 · Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. ERP leaders should adopt three best practices to plan a managed business ramp-down and ramp-up, a "hypercare" phase, and finally a period of stabilization.
http://www.trekglobal.com/erp-resources/articles/ERP-Strategy-Post-Go-Live
Aug 15, 2016 · ERP Strategy Post Go-Live. Posted on August 15, 2016.. Go-live is by far the most exciting milestone in an implementation of new business software, especially an Enterprise Resource Planning (ERP) system as the solution impacts nearly every department in your organization.
http://meetings.hayesmanagement.com/blog/post-go-live-stabilization-4-challenges-and-tips-for-success
Oct 14, 2015 · Short-Term Training Post Go Live: Immediately following the conversion, it is important to have open channels of communication with the training team and the at-the-elbow support teams. The training team will need to know the critical training needs so they can get classes and certified trainers organized for users who completed incorrect ...
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