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https://www.softwareadvice.com/resources/what-is-proactive-support/
Jun 27, 2016 · What Is Proactive Support? By: Craig Borowski on June 27, 2016. ... Proactive customer support is a support strategy in which a company anticipates customer issues. It can either remedy them in advance or design service resources such that, when the question does arise, the customer is presented with the answer without needing to contact the ...
http://www.proactive.support/
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https://myafshelp.afsusa.org/hc/en-us/articles/115001642267-Plan-for-Pro-active-Support
Description of the Plan for Pro-active Support. The intent of the plan described herein is to be pro-active in providing information to participants and host families to reduce conflicts. When problems arise procedures should be in place to focus on the learning opportunities inherent in the situation.
https://en.wikipedia.org/wiki/Proactivity
In organizational behavior and industrial/organizational psychology, proactivity or proactive behavior by individuals refers to anticipatory, change-oriented and self-initiated behavior in situations. Proactive behavior involves acting in advance of a future situation, rather than just reacting. It means taking control and making things happen rather than just adjusting to a situation or ...
http://www.bild.org.uk/EasySiteWeb/GatewayLink.aspx?alId=7469
Active Support refers to the type of support provided - support that turns person centred plans into person centred action. Active Support changes the style of support from ‘caring for’ to ‘working with’, it promotes independence and supports people to take an active part in their own lives. The support given to the person is also active.
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