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https://www.proactivetech.net/support/
Proactive service is our commitment so we guarantee every client a rapid response of 30 minutes or less during service desk hours. For technical support, contact:
https://www.softwareadvice.com/resources/what-is-proactive-support/
Jun 27, 2016 · Proactive customer support is a support strategy in which a company anticipates customer issues. It can either remedy them in advance or design service resources such that, when the question does arise, the customer is presented with the answer without needing to contact the company.
https://prooncall.com/reactive-vs-proactive-support/
Oct 27, 2016 · The days of reactive IT support are fading, and for good reason. Reactive vs. Proactive IT Support. To really understand the difference and why people are making the switch, let’s make sure we understand what each of these are. Reactive support, also known as the break-fix approach, is when you react to the damage after it’s already happened.
http://www.ventureresearch.com/proactive-customer-support/
Proactive Management and Monitoring. In addition to traditional on-call support, Venture Research offers proactive management & monitoring of customer solutions, including automated issue discovery and resolution with our state of the art monitoring system called SiteWatch.
https://userlike.com/en/blog/7-ways-to-deliver-proactive-customer-support
Oct 24, 2014 · But good service isn’t only about reacting to problems, it's about anticipating them as well. This is called proactive customer support and it offers a number of benefits for your business: It increases customer loyalty. A 2010 report by Enkata revealed that taking initiative in your support could increase customer retention rates by 3 to 5%.Author: Pawel Grabowski
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