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https://www.31west.net/call-center-information/support-levels/
This is a more in-depth technical support. Tier-2 support levels cost more than tier-1 as the support reps are more experienced and knowledgeable on a particular product or service. It is synonymous with level-2 support, administrative level support denoting …4.8/5(5)
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
With this in mind, we ought to examine the tiered support model and determine where it makes sense and where, given the dramatic trends in business and technology, perhaps an alternative model would be preferable. Although there are many advantages of the tiered support …
https://www.wired.com/insights/2013/04/tiered-customer-support-is-dead-and-why-thats-good-for-business/
Tiered Customer Support is Dead (And Why That's Good for Business) ... Once support agents had been on the job a while and amassed enough knowledge of the product to easily answer all Tier 1 ...
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.dau.edu/guidebooks/Shared%20Documents%20HTML/Product%20Support%20Strategy%20Development%20Tool.aspx
The framework’s bottom tier portrays the product support implementing agents, with Product Support Providers at the foundational level. Consistent with the model‘s emphasis on a performance/outcome based product support approach, there may be a requirement for one or more PSIs who are chartered with integrating sources of support, public ...
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://www.hpe.com/us/en/what-is/data-center-tiers.html
Data center tiers are a system used to describe specific kinds of data center infrastructure in a consistent way. Tier 1 is the simplest infrastructure, while Tier 4 is the most complex and has the most redundant components. Each tier includes the required components of all the tiers below it.
https://cloud.google.com/support/
Explore support plans for GCP and G Suite. Prevent downtime, get more from your technology, and drive digital transformation with Google Cloud support.
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