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https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
• If production support is an important part of your business, treat it with as much care as you give development work • Use the ‘umbrella’ concept to leverage project management across related support areas and gain control of the support work • Apply the CMMI® appropriately at both the ‘umbrella’ and service request levels Summary
https://www.slideshare.net/r_shanki/production-support
Jun 11, 2009 · This Production support project plan has been designed by TSC keeping in mind Small and Medium Business enterprises whose turnover falls between 50 to 100 million dollars. Partner with the right Consultancy is the key factor to build a successful support model.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://www.accenture.com/th-en/~/media/accenture/conversion-assets/dotcom/documents/global/pdf/technology_5/accenture-16-acn-own-erp-production-support-model-credential.pdf
production support capabilities at a number of large-scale companies. Based on this assessment, Accenture set out to rethink the entire concept and effectiveness of production support. The result was a powerful new ERP production support paradigm comprising three primary components. The first component was strong governance.
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model 2. Over the past decade, most large corporations have turned to Enterprise Resource Planning (ERP) solutions to enable a seamless flow of information and transactions across diverse business functions, business units and geographic boundaries.
https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change. We can divide these incidents into two camps:
https://www.spectraforce.com/project-outsourcing/maintenance-production-support.aspx
We help our clients to reduce the total cost of application Maintenance & Production Support by 30 to 70 percent. Our maintenance methodology (SpectraMaint) is geared towards lowering the total cost of IT management, while increasing the ROI. What We Do. By employing our global delivery model, Spectraforce provides real results faster.
https://freshservice.com/itsm/three-tier-support-vs-swarming-blog/
The swarming method of IT support works on the pick-up, collaborate, solve and repeat model. Typically, anyone and everyone in the IT team is expected to ‘swarm’ on a user’s problem and solve it. While this model is seemingly nimble, the catch is that easily solvable tickets will reach overqualified agents.
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
https://searchitoperations.techtarget.com/tip/ITs-application-support-model-depends-on-everyone-outside-IT
In many organizations, IT service management lacks user and business consultation. A successful application support model must go beyond IT. DevOps has succeeded as an application support model in part because it caters to user experience. The feedback loop between IT operations, developers and users must be as short as possible, but processes must fall below the business's established risk ...
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