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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
A checklist to setup a post-production support team From the The Project Management Corner Blog by Ranmali Kirinde. A space for sharing project management concepts, tips for improvement, best practices and lessons learnt. ... The project level process suitable for …
https://creately.com/blog/diagrams/process-documentation-guide/
Jul 04, 2019 · This process documentation guide covers everything you need to know to document a process properly. Follow the process documentation steps we have discussed above, and make use of the process flowchart templates to ensure a quality documentation process. In our Community, you can find more process flowchart templates.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
You can capture the support needs for each support team by using any approach you want. You might, for example, use stories, Use Cases, process models or even requirement document templates. I am assuming that you will use stories to capture their needs, so I have created an explanation of doing this if you are want to read it. I am also ...
https://www.scribd.com/presentation/348720034/Production-Support-Process
PRODUCTION SUPPORT PROCESS. OCTOBER 8, 2008 Guiding Principles. RP&A is implementing a production support process to better meet the following two objectives: 1. Support the business areas needs to execute transactions and expand their ability to increase productivity and reduce cost. 2.
https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
Review the Standard Support column, specify escalations, define any exceptions, and provide related comments and links. The standard production support plan defines expectations for operation of all ITS provided services. This document is not intended to define internal team procedures. It is a requirement for all ITS services.
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user …
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