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https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user …
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · Bitwise Production Support Framework. With experience and expertise in supporting mid-size to large production environments; Bitwise has laid down a production support efficiency framework that ensures definite ROI covering various aspects where the focus is generating value by “Doing More With Less”.Author: Sharvari Hongekar
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
http://www.exforsys.com/services/production.html
For production support, input is considered essential and prerequisite to starting the process. The delivery part will record the work done and arrange resources for easy access by the users. Exforsys high-level production support for ERP software ensures that the application stores the data efficiently. Our ERP production support team ensures ...
https://www.scribd.com/presentation/348720034/Production-Support-Process
Redefining production support processes Realigning the support personnel and their responsibilities Defining or modifying the Incident Management tool to support the process. Phase 2. Enhancing the Incident Management tool to better support the process and provide better visibility of ticket status
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What …
https://www.scribd.com/presentation/323725396/Production-Support-Process
ITPD. PRODUCTION SUPPORT PROCESS OCTOBER 8, 2008 Guiding Principles RP&A is implementing a production support process to better meet the following two objectives: 1.. Support the business areas needs to execute transactions and expand their ability to increase productivity and reduce cost. 2.
https://www.spectraforce.com/project-outsourcing/maintenance-production-support.aspx
Maintenance and Production Support. Applications drive a company's core and supporting business processes; however, with constantly changing business environments, the challenges of maintaining and supporting complex applications are increasing.
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