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https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Just like sales and marketing, with customer support, you look at the metrics and key performance indicators and, if you’re not reaching goals and targets, make adjustments to your efforts and strategies. We’ll focus on understanding customer service metrics, customer support KPIs, and how to measure customer satisfaction.Author: Nestor Gilbert
https://www.infoq.com/articles/project-metrics/
Project Metrics for Software Development This ... Scrum & The Toyota Production System, Build Ultra-Powerful Teams ... Swift 6 Will Bring Improved Concurrency Support and Memory Ownership.Author: Carlos Sirias
https://www.workfront.com/blog/10-project-management-metrics-to-propel-performance
May 07, 2018 · Measurement is key to successful project management. As the old adage says, “You can't manage what you don't measure.” Collecting and measuring data is at the heart of any worthwhile endeavor. With a New Year’s resolution to lose weight, you may find yourself counting calories or—go you!—watching the pounds drop on the scale. Race car drivers track their miles to the second.
https://techbeacon.com/enterprise-it/8-it-service-management-metrics-matter-most
The 8 IT service management metrics that matter most. Jeff Rumburg, Co-founder and Managing Partner , ... An increasing number of progressive IT support organizations recognize that when it comes to performance metrics, less really is more. ... The 23 most commonly used IT support metrics.Author: Jeff Rumburg
https://www.villanovau.com/resources/project-management/5-useful-metrics/
Oct 24, 2019 · Be sure you have the budget and staff needed to support your metrics plan; 5 Useful Metrics for Project Management. Different project management metrics can be defined based on a project’s objective and complexity. However, the following five …
http://www.processdox.com/Documents/3852_metrics_revised_12-07-09.pdf
How to Leverage Metrics to Support ITIL Processes 2 What Are Metrics? 5 KPI Design 5 2 12 Contents… George Spafford is an experienced executive consultant in business and IT operations.
https://www.isixsigma.com/tools-templates/software/tips-defining-and-collecting-it-process-metrics/
In order to collect project metrics, practitioners may ask the process owners to provide defect counts in a data collection template that is assigned to the project. ... For production support, the time stamp at various phases of the issue life cycle may be recorded against the SLA expectations. Phase-wise schedule information provides ...
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