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https://kanbanize.com/blog/kanban-for-support-teams/
Support is a business function that may be structured in many different ways depending on the size of a company, its complexity and so on. This way, in the following paragraphs, I tried to highlight some of the most popular scenarios of Kanban boards for production support teams. Enjoy! First Level of …
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · Reading: Handling Support on Agile Teams. ... Have separate QoS agreement for issues, for example 3 day turnaround from reporting until deployed in production. Aggressively argue that non-critical issues can be treated as enhancements on the primary development stream. These can then be prioritized appropriately vs other new work.
https://www.quora.com/What-is-production-support
Aug 15, 2016 · Production support is stream that is supporting the IT systems/applications/ softwares which are currently being used by the end users. This job has a main objective of ensuring the application or software is up and running as expected . Support p...
https://stackoverflow.com/questions/520439/how-do-i-close-the-gap-between-developers-and-production-support-teams
Production support teams are the resources who maintain software applications which are currently in use. The developers are the coders who write the software apps from requirements. Often times atleast in my work experience these two teams meet only once or twice at best, to discuss about the next production release.
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · If working with multiple Teams, in any one Sprint have one Team handle all production support work. Each Sprint the Team doing the work changes. Wait until the end of the workday before interrupting another Team member for help on a support issue. Monitor production support issues and track their effects on the Team’s productivity.
https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
But many agile teams deploy software into an environment where their product is supported by at least one help desk and often by multiple business support and IT production support teams. And under these circumstances there is a need for substantial knowledge transfer to enable the effective support of the new or improved system.
https://www.atlassian.com/it-unplugged/devops/how-to-run-it-support-devops-way
How do you increase collaboration between support and development? High-performing IT orgs are 2x more likely to exceed productivity goals. - Puppet Labs 2015 State of DevOps Report. Bringing DevOps principles into your IT support and engineering teams dramatically improves service quality, team morale, problem-solving and business productivity.
https://www.kayako.com/blog/best-customer-support-team-tools/
Jan 28, 2016 · Support teams are trained on delivering the best possible customer service – going the extra mile to assist customers, marking a new bug, and diagnosing issues. These days every organization has remote team workers requiring a complete learning ecosystem and Grovo is a great platform to train your team no matter where in the world they are.
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