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https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
The standard production support plan defines expectations for operation of all ITS provided services. This document is not intended to define internal team procedures. It is a requirement for all ITS services. The Project Manager, Business System Analyst, and Project Lead are …
https://cds.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
compromise the stability of the software deployed in a production environment is minimized. Requests for Change will also be properly monitored across the different trackers adopted by Product Teams. The User Support task is responsible to coordinate the support, together with EGI, to users of the
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
Plan Operations and Support Deployment. A critical success factor within this discipline is planning the deployment of a system into your production environment. This effort augments the Deployment discipline to include planning how a system will be operated and supported after it is deployed.
http://acqnotes.com/acqnote/careerfields/product-support
The overall support strategy, documented in the Life-Cycle Sustainment Plan (LCSP), should include life-cycle support planning and address actions to assure sustainment and continually improve product affordability for programs in initial procurement, re-procurement, and post-production support. A performance-based product support process will ...
https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
Production Support: The process of operating and maintaining a computer application over time. It consists of cyclic and non-cyclic activities that allow a system to be maintained. These activities and procedures are required to ensure the successful operation of the system.
https://its.ucsc.edu/drb/sdlc/sys-dep.html
1. Develop Operational Support Plan. The purpose of an Operational Support Plan is to ensure that the developed system will be: Properly integrated into the IT Service Catalog and ITS Service Management process; Adequately supported by ITS as a production system on an ongoing basis in line with an agreed client Service Level Agreement (SLA) and ...
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
http://www.esi.mil/si_toolkit/docs/operations-sustainment/OpsSustain_SampleSvcs_Cutover_Plan_Templ.xls
Verify the completion of the production environment Obtain approval for beginning production Initiate using the production system Initiate incident/technical issue management procedures Initiate open issues and create a resolution list Initiate support Declare the new system live Implement Production Support Infrastructure See Help Desk Plan ...
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