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https://highbury.instructure.com/courses/3070/assignments/9759
c)Provide advice on use of tools. Advise on what tools to use when working with hardware and why. Advise on why and when to wear an electrostatic wrist band. Advise on when and why to use a magnetic screw drivers. Advise on when and why to use multi-meter to test power supplies.
https://www.proprofs.com/quiz-school/topic/technical-support
Oct 31, 2019 · Test yourself and share these Technical Support quizzes to find out who is the quiz champ! Enhance your knowledge about a topic or learn something completely new by answering ultimate Technical Support quiz questions. Each and every Technical Support quiz that we have is made up of well-researched and interesting quiz questions.
https://www.indeed.com/hire/interview-questions/technical-support
The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it's crucial to customer retention and business success.
https://www.identitye2e.com/testing-and-integration.html
In particular, IdentityE2E provides specialist integration, transition, and data migration testing services and strategies to support moving from existing systems onto disaggregated PaaS, SaaS and IaaS Cloud-based solutions using Continuous Integration methodologies and tooling.
https://successfulsoftware.net/2012/08/21/tips-for-great-software-technical-support/
Aug 21, 2012 · 33 tips for giving great technical support at a small software company without being swamped. To have the best chance of success you need a great product, great marketing and great support. Many companies with great products and marketing fall down on the support. Good support is essential to a good user experience.
https://www.quora.com/Is-testing-or-support-a-better-field-to-go-into
Apr 14, 2017 · Testing is anytime better than support. Basically it all depends on kind of work you want to do. What kind of support are you suggesting here. If it's L1 or L2, even if L3, go for testing all the way. If it's higher support you may think of it, but again, it's very tough for fresher to get higher level support.
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