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https://www.techrepublic.com/blog/windows-and-office/three-simple-steps-to-providing-better-customer-support/
Providing customer support is not a piece of cake. It requires patience along with good communication and people skills to run an efficient support business.
https://www.techrepublic.com/blog/10-things/10-reasons-you-should-offer-remote-support-to-your-clients/
For consultants and IT help pros who support multiple clients, the standard model of on-site visits not only can get tiresome, but it can also become expensive and less than efficient.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.
https://www.webfx.com/blog/web-design/10-tips-for-providing-great-customer-service-to-your-clients/
10 Tips for Providing Great Customer Service to Your Clients. The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule.
https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Depending on your company, your products, and your team makeup, help desk and tech support might be either consolidated into one role or broken down further into a larger number of tiers or departments for each role or product line. Whatever your approach, here’s a selection of top tips to help boost the techie side of your customer support team.
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