Rackspace Support Levels

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Industry leading Rackspace SLAs

    https://www.rackspace.com/managed-hosting/service-levels
    Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive ®.See a detailed comparison of these two service levels below, or learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee.

Compare Cloud Service Levels Rackspace

    https://www.rackspace.com/openstack/public/service-levels
    Compare service levels for Rackspace's Public Cloud to match your support needs. Discover how Rackspace's Managed Cloud can help your hosting project.

Managed OpenStack Public Cloud service levels FAQ

    https://support.rackspace.com/how-to/managed-cloud-service-levels-faq/
    The Rackspace Support Documentation provides guidance for users of all Rackspace services. ... Managed Public OpenStack Cloud has the following service levels: Managed Infrastructure: Rackspace manages the data center, infrastructure, and virtualization layers. Managed Operations: Rackspace manages the data center, infrastructure ...

Service Levels - Fanatical Support for AWS Product Guide

    https://manage.rackspace.com/aws/docs/product-guide/service_levels.html
    Service Levels¶ Fanatical Support for AWS combines tooling and automation with human experts to deliver a world-class experience. We offer two service levels, Navigator and Aviator, which are selected for each AWS account we support. Navigator: “I want to do most things myself, but I want access to Rackspace’s AWS experts and tools.”

Service Levels - Rackspace Managed Services for Google ...

    https://manage.rackspace.com/gcp/docs/product-guide/service_levels.html
    Service Levels¶ Rackspace Managed Services for Google Cloud Platform combines tooling and automation with human experts to deliver a world-class experience. We offer two service levels, Runway and Aviator, which are selected for each GCP project we support.

Dedicated Hosting FAQ - Rackspace Support

    https://support.rackspace.com/how-to/dedicated-hosting-faq/
    Dedicated Hosting FAQ General Where can I learn more about the service levels for Dedicated Managed Hosting? You can find a comparison of the service levels on the Managed Hosting product page. Where can I find your SLAs? Our service level agreements (SLAs) are located on the following pages: Managed Hosting Services Terms and Conditions

Service Levels - Rackspace Developer Portal

    https://developer.rackspace.com/docs/fanatical-support-gcp/service-levels/
    Aviator: "I want Rackspace to operate and manage my GCP project for me or with me." For details on what is included in each service level, including details on levels of support for each GCP service, download our Rackspace Managed Services for Google Cloud Platform Service Overview.

What is Rackspace Fanatical Support? - Definition from ...

    https://searchcloudcomputing.techtarget.com/definition/Rackspace-Fanatical-Support
    Oct 01, 2015 · Rackspace Fanatical Support is Rackspace's customer service program, which provides support for customers using its managed hosting services and cloud platforms. Rackspace also offers Fanatical Support services for customers of Microsoft Azure, Amazon Web Services, Google Apps for Work and VMware vCloud.

Racker Culture Archives - The Official Rackspace Blog

    https://blog.rackspace.com/category/racker-culture
    Over his three-decade career, Kevin M. Jones has successfully transformed businesses to industry-high levels of both growth and profitability. Now he brings that global leadership experience to Rackspace as Chief Executive...



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