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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ZDNet that recommends a 60:1 ratio and why. When figuring out staffing in your IT department,...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Each contact, on average, lasts 7 minutes, so the total amount of work for the analysts is 49,000 minutes (7 x 7000), or 816.7 hours. Given an 8 hour workday (yes, that includes all breaks and lunches—we’ll subtract them out later) for 5 days a week and …
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Their numbers included both staff and students. If you take out those highest numbers, here’s how they average out: The median average was 123 users per tech. The mode average was 150 users per tech. And the mean average was about 161 users per tech.
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · Companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. by Staff ReportFebruary 6, 2003. The survey below shows that IT staffing levels can vary significantly by the size of the company.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
An overall employee-to-help desk ratio of about 70:1 for organizations with a single operating system and network is considered suitable. That number drops to 45:1 for enterprise networks using a number of operating systems and no consistent hardware standard.
https://www.interxect.com/how-large-an-it-staff-do-you-need/
So let me answer that question for you: There is no standard for IT staff to total employee ratio, nor should there be any. Industry Averages The Gartner 2013 Key IT Metrics Report shows that the Cross-Industry average of IT Full Time Employees as a percentage of Total Employees is 5%.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. Generally I think it's going to be about 1 support per 50 users in the SMB world all the way up to 250 or more users in large enterprises.
http://answers.google.com/answers/threadview/id/784840.html
Nov 22, 2006 · I need to know the recommended ratio of users to IT support personnel in an office. I need to present to upper management the number of on-site IT personnel we should have, to supplement our international corporate help desk.
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