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https://www.techrepublic.com/forums/discussions/health-care-ratio-of-pc-support-technicians-to-devices/
Our First level support crew of 7 is mixed between on site PC suport at each campus and 1 rover who travels and covers the offsites. Our current ratio is approx 1 PC Tech to 550-750 devices ...
https://community.spiceworks.com/topic/101548-ratio-of-it-techs-to-computers
Feb 07, 2015 · Has anyone seen a document or article that gives suggestions about a good ratio between the number of technicians in the IT department and the number of computers in a company that those techs are supporting.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
Today’s IT support team is responsible for hundreds, even thousands of devices. They’re rolling out dozens of IT changes each month. They’re budgeting for a number of columns that never existed ten years ago. A number you’ll see batted around as far as an “ideal” end user to IT service desk worker ratio is Gartner Research’s 70:1.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
support 583 devices. In the slightly less common rotation-based structure, where technicians spend part of their time as service desk analysts and part as desktop support technicians, the ratio is similar, at 536 to one. However, in organizations that have adopted a blended model, where desktop support is a function of the service desk and analysts
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · “60:1 is not a real-world ratio and wasn’t at the time this was posted. Most organizations function on 300-400:1 and some higher. The median number of devices supported by a desktop support tech is 518 in 2012”
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://arstechnica.com/civis/viewtopic.php?t=77204
Feb 24, 2009 · We have thousands of devices in the field (these are our real "users") and around 100 to support them. Our ratio is determined based on weighted device counts - …
https://searchnetworking.techtarget.com/answer/Ratio-of-support-technicians-per-workstation
Jun 01, 2003 · Jovan. Dear Jovan, To the best of my knowledge, there is no such ratio which can be applied across all businesses simply because each business has different needs and has its unique network infrastructure that will play a major role on the number of technicians required to support the available workstations.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
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