Red Hat Linux Support Levels

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Production Support Terms of Service - Red Hat Customer Portal

    https://access.redhat.com/support/offerings/production/sla
    3 In order to provide you with 24x7 coverage, Red Hat requests that you identify a dedicated point of contact who will be available until the issue is resolved. NOTE: Severity 2 issues are not automatically set to 24x7 coverage after filing a support case, and 24x7 …

Support - redhat.com

    https://www.redhat.com/en/services/support
    Red Hat Support Go beyond support by engaging with our experts . Our teams collaborate with you to ensure you accomplish your goals with Red Hat solutions. The relationship we build with you is designed to provide you with the tools and resources you need to find success on your IT journey.

What are the levels of support I get with a Red Hat ...

    https://access.redhat.com/solutions/1861
    What are the levels of support I get with a Red Hat subscription? Environment. Red Hat Enterprise Linux All versions; Subscriber exclusive content. A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions. Current Customers and Partners.

18.2. RAID Levels and Linear Support Red Hat Enterprise ...

    https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/7/html/storage_administration_guide/s1-raid-levels
    The Red Hat Customer Portal delivers the knowledge, expertise, and guidance available through your Red Hat subscription. 18.2. RAID Levels and Linear Support Red Hat Enterprise Linux 7 Red Hat …

17.2. RAID Levels and Linear Support Red Hat Enterprise ...

    https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/6/html/storage_administration_guide/s1-raid-levels
    The Red Hat Customer Portal delivers the knowledge, expertise, and guidance available through your Red Hat subscription. 17.2. RAID Levels and Linear Support Red Hat Enterprise Linux 6 Red Hat …

Red Hat Enterprise Linux subscription guide

    https://www.redhat.com/en/resources/Linux-rhel-subscription-guide
    Red Hat Enterprise Linux Server Entry Level, Self-support. Red Hat Enterprise Linux Add-Ons. Virtual deployment subscriptions. Red Hat also offers a subscription model that allows you to run an unlimited number of Red Hat Enterprise Linux virtual instances and is best for high-density virtual environments.

Red Hat Support Severity Level Definitions - Red Hat ...

    https://access.redhat.com/support/policy/severity/
    Red Hat recommends that you follow any Severity 1 and 2 online support case submissions with a phone call to your local support center. Red Hat Global Support Services uses the following definitions to classify issues: Severity 1 (urgent)



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