Find all needed information about Redmine Support Tickets. Below you can see links where you can find everything you want to know about Redmine Support Tickets.
https://www.redmine.org/boards/2/topics/20720
- Reply/Update tickets from e-mail (updates info in Redmine and sends a message to the client) With an additional plugin — Redmine Reporter — it's further possible to generate a report from the Support Tickets for your clients. So you don't need to give them access to the instance and can export Report, based on data from Redmine ticket(s).
https://www.redmineup.com/pages/plugins/helpdesk
Advanced support ticket system in your Redmine Order now. OR Try Live Preview. Order now. Overview Features Requirements What's new Pricing. SLA Metrics & Reports. Track team performance with SLA metrics: average first response time, # of replies to close the ticket, and ticket closing time.5/5(15)
https://www.redmine.org/issues/3668
Redmine would be more inclusive if contain a support ticket or helpdesk feature. This would be useful, especially for SMB such as my company, which requires an organised support system without too many advanced features features.
https://www.redmine.org/plugins/redmine_contacts_helpdesk
Redmine Helpdesk Plugin: service desk for Redmine.¶ Helpdesk turns e-mails and Redmine issues into customer support tickets. Adds automation features that save time and makes processing request faster. Reports and SLA metrics enables teams to track performance. Customer profiles and macros allow you to personalize your customer support messages.¶
https://www.easyredmine.com/redmine-services/redmine-support
The purpose of this on-going service is to back you up while using Easy Redmine. All our clients use the Basic Support Plan or can get higher level of service with the Priority Support plan. For specific support requirements, we can arrange individual support level and conditions. Get Professional Redmine Support
https://www.easyredmine.com/software/help-desk
Try integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface.
https://www.redmine.org/boards/2/topics/18203
I would like to use Redmine as an IT Helpdesk ticketing solution. I've installed it and created a project, "Helpdesk". I've setup LDAP authentication to work with Active Directory, and I've created user accounts. Emails sent to our support email are generating issues in …
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