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https://biztechmagazine.com/article/2006/11/remote-end-user-support
To remotely assist a system’s end user, right-click on the console session of the remote system and select Remote Control. If the option to choose Remote Control is not available, check that the TSM client is not running inside a server console session.
https://www.beyondtrust.com/remote-support
Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world. BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.
https://www.capterra.com/remote-support-software/
Considerations when purchasing remote support software. Remote support vs. remote access: Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large
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