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https://www.ibm.com/support/knowledgecenter/en/STQRQ9/com.ibm.storage.ts4500.doc/ts4500_ipg_3584_remote_support.html
This Call Home operation creates a Problem Management Record (PMR) in the IBM Remote Technical Assistance Information Network (RETAIN). This is a single page of text data. It helps the support center or service representative determine an action plan and a …
https://www.ibm.com/support/knowledgecenter/en/STCMML8/com.ibm.storage.ts3500.doc/ipg_3584_remote_support.html
Remote support Optional remote support is available for the TS3500 tape library through its Call Home capability. The Call Home feature uses a modem connection or system console to report failures that are detected by the library or a tape drive. Whenever a failure is detected, Call Home sends detailed error information to IBM® (home).
https://www.ibm.com/support/knowledgecenter/en/STJTAG/com.ibm.help.xiv.doc/xiv_plnremotesupportconnections.html
XIV® Remote Support Center is a management system used by authorized IBM® service representatives to provide remote support and problem-determination assistance over a secure network interface, either before or after parts are called out by the internal diagnostic tests of the IBM XIV Storage System. IBM authorized personnel use remote support connections to perform real-time problem analysis and …
http://www-01.ibm.com/support/docview.wss?uid=isg250c7f806b01dd96985257ac5006c8937&aid=1
In HMC Version 2.12.1, access to the traditional IBM Service Support System is still required. While the Remote Support Facility still supports the use of the traditional IBM Service Support System as a backup for all requests, IBM recommends that you enable connectivity to the enhanced IBM Service Support System promptly.
https://www.ibm.com/support/knowledgecenter/en/SSLTBW_2.1.0/com.ibm.zos.v2r1.e0zk100/remotac.htm
Set up remote access through Remote Screen Viewing Support Facility (RSVSF) or Assist On-Site (AOS) to allow IBM® to remotely view your dump in time-critical situations. Remote access products allow you to permit IBM Support personnel to immediately log into an IPCS session and view available documentation with no initial data transfer.
http://www-01.ibm.com/support/docview.wss?uid=nas8N1018859&aid=3
System i Remote Support Facility Security Q&A The following is a set of questions and answers regarding the Remote Support Facility (RSF) security on the IBM System i i5OS and HMC managed System i. RSF Connections may be made by either a Modem or Internet broadband.
https://www.ibm.com/partnerworld/page/email-technical-support
Remote technical support provides access to application development support for select IBM server operating systems and Software Access Catalog cross-server products and technologies during the development phase of your commercial development projects, including technical assistance for product usage, migration, installation, and integration.
https://www-01.ibm.com/support/docview.wss?uid=isg2dbd25d38d13046b685257a620050866a&aid=1
v Chapter 7 contains Remote Support Facility (RSF) installation planning information. v Chapter 8 provides top-of-rack switch connection information. v The Appendices provide IBM standard symbols, environmental specifications, acoustics, power installation and power loads, a sample cabling schematic and upgrade paths.
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