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https://www.juniper.net/documentation/en_US/junos/topics/reference/command-summary/request-support-information.html
CLI Command. M Series,MX Series,T Series,SRX Series,EX Series,PTX Series. Display all configuration data for the system, including data hidden with the apply-flags omit command. Issue this command before contacting customer support, and then include the command output in your support request.
https://kb.juniper.net/InfoCenter/index?page=content&id=KB21781
Support Support Downloads Knowledge Base Service Request Manager My Juniper Community ... [SRX] Data Collection Checklist - Logs/data to collect for troubleshooting . thumbsup. 0. ... Enter: request support information save /var/log/rsi1.log; Once step #1 completes, wait enough time to ensure that the condition you wish to address continues ...
https://kb.juniper.net/InfoCenter/index?page=content&id=KB29345
We recommend that you DO NOT EXECUTE the request support information command with the no-more option on a terminal window, especially when connecting to the EX via SSH or Telnet. Instead, execute the request support information command with the save option and save the output to the /var/log/ directory, as in the following example:
https://support.juniper.net/support/requesting-support/
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https://forums.juniper.net/t5/Junos-Automation-Scripting/How-to-get-output-quot-request-support-info-quot-using-ansible/td-p/320326
Using your script i the output just can get one only. For example in the "request support information" we can get multiple ouput but in this case it just have output for show version only. I'm testing with vSRX. Coould u check your ouput whether it have complete output from "request support info" Thanks
https://www.juniper.net/documentation/en_US/healthbot/help/information-products/pathway-pages/request-support.html
Requesting Technical Support. Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
https://support-stage.juniper.net/support/
Service Request Manager; My Juniper; Community; keyboard_arrow_right. Find a Product. Start typing a product name to find detailed support information for that product. Find a Product. View all products navigate_next. I need to: ... Up-to-date information on the latest Juniper solutions, issues, and more.
https://github.com/Juniper/py-junos-eznc/issues/558
Jul 21, 2016 · I've discovered that I am able to run .cli('request support information') on other, smaller devices successfully. It may be because this is a production service provider router with such a long output for the RSI command that PyEZ is generating an exception.
https://support.juniper.net/support/
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https://learningportal.juniper.net/juniper/user_activity_info.aspx?id=9675
Request Support Information Learning Byte All Juniper Learning Bytes are now accessed through Junos Genius. Please visit the Junos Genius page for more information.
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